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Business Administration Apprentice
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Based in Nottingham, we are currently looking to strengthen our team and are recruiting for a Business Administrator Apprentice to join us. This position is to assist the Service Department in day-to-day general administrative duties.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Scheduling maintenance visits
- Answering calls and dealing with telephone queries
- Inputting account information to CRM package
- General administration duties
- Uploading documentation to supplier portals
- Dealing with customer emails
Where you'll work
APEX HOUSE
1 MANSFIELD ROAD
UNDERWOOD
NOTTINGHAM
NG16 5FF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SMART TRAINING AND RECRUITMENT LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment
Essential qualifications
GCSE in:
- English Language (grade 8)
- Maths (grade 7)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
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Other requirements
As part of our recruitment process, artificial intelligence may be used to support the initial review of applications. Any AI-assisted shortlisting is reviewed by a member of our recruitment team, who makes the final decision on which candidates will be progressed. Your data is kept secure, handled in line with our privacy notice, stays within our controlled systems and is never used to train public AI tools. If you'd like more information, or wish to discuss this, please contact askus@smarttar.co.uk.
IMPORTANT: in order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency, or hold a valid visa that meets the exceptions to this rule.
Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via the Department for Education.
Founded in 2001, Tecserv UK began with a vision to offer expert advice on fire prevention and building security. From day one, we’ve prioritised quality, customer service, and support — delivered by a team of fully qualified engineers available 24 hours a day, 365 days a year. These founding principles remain at the heart of our business and are now strengthened by the shared ownership of our people.
With a wealth of technical knowledge and experience, we provide the best solutions to protect people, processes, and property.
We install and maintain life safety equipment such as fire alarms, intruder alarms, CCTV, access control and extinguishers.
Based in Nottingham, we are currently looking to strengthen our team and are recruiting for a Business Administrator Apprentice to join us.
http://www.tecservuk.com (opens in new tab)
Company benefits
- Minimum 24 Days holiday excluding Bank Holidays – (Increases by 2 days every 5 years)
- Employee assistance programme
- Group employee personal accident & illness insurance – (Upon completion of 6-month probation period)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon completion of this Level 3 Business Administration Apprenticeship, you will be offered a permanent position and career progression opportunities will be available
The contact for this apprenticeship is:
SMART TRAINING AND RECRUITMENT LIMITED
The reference code for this apprenticeship is VAC2000050129.
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