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Business Administration Apprentice
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Under the direction/instruction of senior staff, you will provide general admin & reception support for Westlands Academy/Archiving Project for the Trust.
Potholders working to this job description may undertake any of the following main duties and responsibilities:
- To deal with enquiries by telephone and face to face, and ensure that they are dealt with effectively and efficiently, e.g. answering routine queries and taking messages where appropriate.
- Overseeing the correct operation of the telephone network.
- To ensure that visitors to the school are received courteously and punctually whilst observing the appropriate security procedures.
- Dealing with enquiries from staff and pupils as appropriate.
- To assist with Trust-wide Archiving project.
- Routine photocopying and document collation.
- Undertaking a variety of clerical duties, including filing.
- Provide cover / assistance to other members of staff as required.
- To safeguard and promote the welfare of children for whom you come into contact with, to include adhering to all specified procedures.
- To carry out your duties with full regard to the Trust’s Equality Policy.
- To comply with Health and Safety policies, organisation's statements and procedures, report any incidents/accidents/hazards and take a pro-active approach to health and safety matters in order to protect both yourself and others.
- Any other duties of a similar nature related to the post which may be required from time to time.
Westlands Academy
Eltham Cresent
Thornaby
Stockton-On-Tees
TS17 9RA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
THE EDUCATION TRAINING COLLECTIVE
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports and proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Level 3 Business Administration at Redcar & Cleveland College
Functional Skills in Maths and English, if required
GCSE Any subjects x5 including maths and english (grade (Grade A-C/9-4))*
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
The successful applicant will be subject to relevant vetting checks, including a satisfactory DBS check before an offer of appointment is confirmed. Following the appointment, the employee will be subject to re-checking as required from time to time by the trust. There also may be some flexibility around hours per week for the right candidate.
Our academies provide high quality educational and learning experiences which aim to develop:
- confident individuals who are positive about who they are and what they can achieve
- successful, enthusiastic and motivated learners
- positive participants in their local and wider communities
We have close working relationships with local schools which enable our students to form relationships and links with other children and young people around them. Established partnerships with post 16 education and vocational learning providers help to prepare our students for adulthood.
We value our close partnership with parents and carers and we actively seek to realise the hopes and aspirations they have for their children and young people.
Each academy has its own website which I would encourage you to visit where you will hear more from the Principals about what they do and what their students achieve.
https://www.horizonstrust.org.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
An opportunity for a full-time position at the end of the apprenticeship.
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Leoni Martin
leoni.martin@the-etc.ac.uk
07436795883
The reference code for this apprenticeship is VAC2000038932.
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