Business Administration Apprentice

Step In Apprenticeship Programme

About the Role

Through our Step In Apprenticeship Programme we have an excellent opportunity. We are recruiting a Business Admin Apprentice within the Highways Intelligence Group, part of the Climate Change, Environment and Transport Directorate.

Wage and Contract Details

• Wage: £25,185 a year
• Training course: Business administrator (level 3)
• Hours: 37 hours per week, Monday to Friday, 9.00am to 5.00pm. However, there is the option of flexible working arrangements.
• Contract duration: 18 months
• Start date: Tuesday 1 September 2026
• Positions available: 1

Role Responsibilities

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What You'll Do at Work

• Help deliver the annual highways training plan for over 300 staff, including reviewing data to understand needs and working with training providers and colleagues.
• Act as the main contact for training and system-related questions.
• Use the council’s finance system to raise orders and track payments.
• Support projects that involve changes to software and systems in Highways.
• Assist with the yearly health and safety review across the Climate Change, Environment and Transport teams.
• Use Office 365 tools (Outlook, Teams) daily to work with colleagues and attend meetings.
• Manage a shared mailbox and respond to emails from both staff and external contacts.
• Organise meetings, take notes, and follow up on actions.
• Collect and enter data to support PowerBI reports.
• Help manage the Highways vehicle fleet, including MOT and service reminders.
• Monitor and review processes and procedures.
• Use problem-solving and creative thinking to improve services.
• Understand Highways processes and support the team’s needs.

Location

Great Moor House
Bittern Road
Exeter
Devon
EX2 7NL

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

• EXETER AND NORTH DEVON COLLEGES GROUP

Training Course

• Business administrator (level 3)

What You'll Learn

• Course contents:
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.