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Business Administration Apprenticeship
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Business Administration Apprentice
Seca UK is looking for a motivated and organised Business Administration Apprentice to join our Sales team. This is an excellent opportunity for someone looking to start a career in business administration while gaining hands-on experience in a fast-paced commercial environment.
Working closely with the Sales Team and Account Managers, you will provide administrative support, manage customer enquiries, maintain CRM records, and help ensure excellent customer service throughout the sales process.
Key Responsibilities
- Respond to inbound customer enquiries from across the UK.
- Prepare quotations for smaller enquiries (typically under £1,000) and accurately log all opportunities within HubSpot CRM.
- Track quotations and follow up with customers to maximise conversion opportunities.
- Maintain accurate customer records within HubSpot and ensure all data is kept up to date.
- Manage and update Route to Market and Service Contract databases.
- Provide day-to-day administrative support to the Sales team.
- Support Account Managers by scheduling and coordinating regular online meetings with existing customers.
- Assist with preparing sales documentation, reports and customer communications.
- Ensure customer information is accurate, organised and compliant with company procedures.
- Work collaboratively with colleagues across the business to support sales activities and deliver excellent customer service.
Skills and Qualities
We are looking for someone who is:
- Well organised with excellent attention to detail.
- A confident communicator, both verbally and in writing.
- Friendly, professional and customer-focused.
- Able to prioritise tasks and manage their time effectively.
- Willing to learn and develop new skills.
- Comfortable using Microsoft Office applications (Word, Excel and Outlook).
- Interested in developing experience with CRM systems such as HubSpot (training will be provided).
What You'll Gain
- A nationally recognised Business Administration apprenticeship qualification.
- Practical experience within a successful sales environment.
- Full training and ongoing support from experienced colleagues.
- Exposure to customer service, sales administration and CRM management.
- Opportunities to develop valuable commercial and administrative skills for a long-term career.
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Where you'll work
40 Barn Street
Birmingham
B5 5QB
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
METAGEDU APPRENTICESHIPS LTD
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Admin Level 3.
Essential qualifications
- GCSE in:
- Maths (grade 4-9)
- English (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Initiative
- Logical
- Organisation skills
Other requirements
- Starting salary - £10 per hour.
At seca, you'll become part of a supportive and collaborative team where your contribution is valued from day one. This apprenticeship offers genuine opportunities to develop professionally while building the skills and confidence needed for a successful career in business administration and sales support.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Business Admin Level 3.
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
Karina Khosla
kkhosla@metagedu.io
07375 552735
The reference code for this apprenticeship is VAC2000046253.
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