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Business Administration Apprenticeship
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Pickering Lifts are seeking an Apprentice to join their Central Services Department, supporting the invoicing, contracts and procurement teams. You will be liaising with internal departments and external customers and suppliers.
Most of your apprenticeship is spent working, gaining hands-on experience.
Requirements
- GCSEs in English and Maths (Grade A*-C/9-4)
- Ability to use multiple IT packages and systems, including MS Office or equivalent
- Ability to update and review databases, record information, and produce data analysis
- Ability to choose appropriate IT solutions for business problems
- Proactivity and good judgment
- Ability to make effective decisions based on sound reasoning
- Ability to deal with challenges in a mature way
- Ability to seek advice from more experienced team members when appropriate
- Ability to build and maintain positive relationships within your team and across the organisation
- Ability to influence and challenge appropriately
- Good communication skills (face-to-face, telephone, written, digital)
- Ability to use the most appropriate communication channels effectively
- Ability to answer questions representing the organisation or department
- Ability to complete tasks to a high standard
- Ability to review processes autonomously and make suggestions for improvements
- Ability to share administrative best practices
- Problem-solving skills
- Ability to take responsibility for initiating and completing tasks
- Ability to manage priorities and time to meet deadlines
- Ability to manage the expectations of colleagues
- Ability to make suggestions for improvements to working practice
- Ability to manage resources (e.g., equipment, facilities)
- Ability to organise meetings and events, take minutes, and create action logs
- Ability to take responsibility for logistics (e.g., travel, accommodation)
- Understanding of relevant project management principles and tools
- Ability to plan required resources for projects
- Willingness to undertake and lead projects as required
- Share relevant qualifications and industry experience; the apprenticeship can be adjusted.
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Responsibilities
- Develop and maintain effective external and internal customer relationships
- Provide effective assistance to engineers and regional offices
- Provide administration assistance to the Central Services Department
- Undertake data input
- Issue template letters
- Handle daily email correspondence between internal departments
- Answer incoming calls
- Respond to customer emails
- Undertake general office duties including filing and scanning
- Accurately input data into Excel spreadsheets, the company's in-house service management database, and external customer databases
- Deal with incoming and outgoing post
Benefits
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- 25 days paid holiday and paid bank holidays
- Bonus
- Sick pay
- Onsite parking
- Retail discount scheme (including gym & cinema)
- Employee Assistance programme
- Seasonal celebration voucher
- Potential for earnings to increase over time
- Opportunity for a permanent Business Administration role upon completion of the apprenticeship
Application Process
This apprenticeship includes time away from work for specialist training to gain professional knowledge and skills.
Training:
- You will study for a Business Administrator (Level 3) qualification.
- At least 20% of your working hours will be spent training or studying.
- Training will be provided by THE EDUCATION TRAINING COLLECTIVE.
- The course is Level 3 Business Administration at Stockton Riverside College.
- Functional Skills Maths and English may be required.
About Pickering Lifts
The Company was established in 1854, with its Head Office based in Stockton-on-Tees and 12 regional offices throughout the country. We are a leading independent lift service provider, installing and maintaining all types of passenger and goods lifts, mobility equipment, escalators, loading bay doors, dock levellers, and scissor lifts.
Website: https://www.pickeringslifts.co.uk/
Contact
THE EDUCATION TRAINING COLLECTIVE Leoni Martin leoni.martin@the-etc.ac.uk 07436795883
Reference code for this apprenticeship: VAC2000038776.
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