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Business Administration Apprenticeship
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Reception and administrative support
Reception and administrative support, including greeting patients, booking appointments, handling enquiries, processing information and liaising with clinical teams and external services.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Read coded data on Systmone as per the practice workflow
- Photocopy documentation as required
- Provide administrative support for the GPs’ and Nurses
In addition to the primary responsibilities, the medical receptionist may be requested to:
- Support administrative staff, providing cover during staff absences
- Issue repeat prescriptions in line with protocol
- Scanning of patient-related documentation and attaching scanned documents to patient’s healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Provide administrative support within clinics (Influenza or Child Immunisations)
- Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.
Where you'll work
THE GARTH SURGERY
RECTORY LANE
GUISBOROUGH
TS14 7DJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE EDUCATION TRAINING COLLECTIVE
Training course
Business administrator (level 3)
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What you'll learn
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Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This is an apprenticeship of 18 months duration. Training for Level 3 NVQ in Business Administration will be provided one day per week off-site at Redcar and Cleveland College.
Desirable qualifications
- GCSE in:
- English (grade (Grade A*-C/9-4))
- Maths (grade (Grade A*-C/9-4))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
The Garth Surgery is an NHS GP practice located on Rectory Lane in Guisborough, Cleveland (TS14 7DJ), with phone number 01287 632206. It is open Monday to Friday from 8:00 AM to 6:30 PM, accepts new patients, and offers online triage, nursing services, and chronic disease management. The Garth Surgery in Guisborough is rated Good overall by the Care Quality Commission.
https://www.thegarthsurgery.nhs.uk/
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Opportunity for a full-time role following completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Leoni Martin
leoni.martin@the-etc.ac.uk
07436795883
The reference code for this apprenticeship is VAC2000049326.
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