Business Administration Apprenticeship

DILLEX SOLICITORS LIMITED

Location: London (E16 2UD)

Closing date: 15 days from now (Saturday 17 October 2026 at 11:59pm)

Posted on: 1 October 2026

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Summary

Help manage day-to-day challenges in a fast-paced law firm.

Wage: £12,480 for your first year, then could increase depending on your age.
Training course: Business administrator (level 3)
Hours: 30 hours a week

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Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing a full range of administrative and office duties to a high standard including but not limited to:
  • Answering phone calls and taking records of callers
  • Recording key dates and setting reminders
  • Recording of incoming and outgoing letters
  • Typing draft and templates documents
  • Acting as a liaison between other professionals (Solicitors, Counsels)
  • Filing, copying, scanning
  • Responding to email enquiries and creating a general workflow
  • Navigating Legal aid website and CLIO case management system (training to be provided)

Where you'll work

11 Atlantis Avenue
London E16 2UD

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Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: BASINGSTOKE ITEC LIMITED

Training course: Business administrator (level 3)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails
• Create proposals
• Perform financial processes
• Record and analyse data

Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals.
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports, and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.