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Business Administration Apprenticeship
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Business Administration Apprenticeship
Location: Wednesbury (WS10 7XD)
Closing date: Wednesday 21 October 2026 at 11:59pm
Posted on: 14 October 2026
Summary
We have a great opportunity for a Business Administration Apprentice to join an established transport company based in Wednesbury. We are looking for an ambitious individual to join the customer service side of a very busy transport environment.
Wage: £15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices: Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30am - 4.30pm. 37 hours a week
Start date: Thursday 29 October 2026
Duration: 1 year 6 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering customer queries via emails or on the Telephone
- Data entry
- Liaising with colleagues in different departments or depots
- Account management
- KPI reporting
- Using various computer systems, Microsoft/Azyra/Transport Exchange/ Subby portals
- Chasing up information from customers
- Inputting customer jobs onto the system
- General admin duties – Pods inputting/scanning/
Where you'll work:
Unit 7, Moorcroft Nine Patent Drive Wednesbury WS10 7XD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: WALSALL COLLEGE
Training course: Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn:
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports
- proposals
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Requirements
Essential qualifications
- GCSE in: English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
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About this employer
At Hales Freight we are the freight provider of choice for a large number of Irish and European exporters who partner with Hales to ship and deliver their goods to the UK daily. Speed, reliability and care have positioned us as one of the most well recognised and largest freight companies in Ireland for UK shipments.
We run a guaranteed service nightly from Ireland to the UK and can provide next day delivery. We handle the majority of our UK shipments in our new state of the art 35,000sqft warehouse in Dublin. Our UK depots are strategically positioned throughout the UK. They provide us with full coverage and are located in Wednesbury, Widnes and London. Our depots and entire fleet are owned and staffed by us allowing us to provide customers shipping to the UK with the fastest routes and best customer service.
As one of Ireland’s most well established shipping companies we have a longstanding, 40 year relationship with Irish Ferries and P & O shipping from Dublin to the UK landing in either Holyhead Port or Liverpool Port, depending on the destination and what Hales depot in the UK will handle the consignment most efficiently.
Ireland to UK Express Shipping: Collection available anywhere within Ireland to be shipped on our premium night service from Dublin port to either Holyhead or Liverpool port to arrive the next morning for collection and delivery by Hales personnel in the UK.
https://www.halesfreight.com/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The opportunity to gain full-time permanent employment and to progress within the organisation.
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Jassi Kainth
jkainth@walsallcollege.ac.uk
The reference code for this apprenticeship is VAC2000046262.
Apply now
Closes in 6 days (Wednesday 21 October 2026 at 11:59pm)
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