Role Overview

A role where every day brings new opportunities to make a difference. This role is unique in the chance to combine your skills, creativity, and passion in a rewarding environment where your contribution truly matters. We aim to provide the guidance, experience, and opportunities needed to build a successful career with us.

Main Purpose of Job

To assist operations supervisor with achieving contract deliverables through the coordinating of engineering resources, sourcing materials, and making necessary access arrangements for the works. Managing the helpdesk phone/email in-hours for emergency reactive issues and client requests.

Key Responsibilities

• To generate contractual work due monthly in advance through maintenance planner to be scheduled.
• Schedule engineering resources to allow for maximum efficiency and productivity.
• To issue purchase orders for materials ensuring that orders are receipted and distributed to engineers in time for scheduled works. Managing credits/returns where necessary.
• Assisting Contract Supervisor with the approval of Supplier invoices to ensure pending orders are approved for accounts to process.
• Check and approve engineer job cards daily and close down jobs, ensuring that linked variation quotes are raised if necessary and any issues highlighted are escalated to operations Supervisor.
• Answer the main helpdesk phone number during normal working hours within 4 rings where possible and log call out jobs on the system at the time of issue.
• Manage and maintain the main helpdesk email inbox and ensure all client requests are logged on the system (quote requests/call outs) or passed to the relevant department if necessary.
• Check in and out any Company Plant & Equipment to be held in office stores and ensure to report any noted defects to QHSE.
• Manage and allocate stock from office stores where possible to ensure items are only purchased where stock is not available.
• Ensure the updating of Customer/Site profiles on our system ensuring access codes/site notes are up to date.
• Arrange parking and access arrangements for scheduled works to allow for engineers to carry out their works.
• Manage office key log to ensure that client keys held are checked in and out.