Join Mason Young JQ Ltd as a Business Administration Apprentice!

Gain hands-on experience in client communication, record keeping, property marketing, finance, and office support. Work closely with a small, supportive team while developing key skills for a career in business administration.

Wage

• £15,600 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Minimum wage rates opens in new tab

Training Course

• Business administrator (level 3)

Hours

• Monday- Friday 9 am- 5pm
• 37 hours 30 minutes a week

Start Date

• Monday 28 September 2026

Duration

• 1 year 3 months

Positions Available

• 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

• Answering phones in the office and providing great advice to our clients
• Creating and maintaining accurate records
• Maintaining our client database (CRM)
• Promotion of the business
• Creating brochures to assist with the promotion of commercial properties
• Arranging boards for vacant properties
• Supporting the preparation of property reports
• Typing up of plans provided by the surveyor
• Uploading details to the website
• Assisting with local property viewings
• Assisting with finance processes such as invoicing and banking
• Dealing with customers
• Sending emails
• Other general administration duties including data entry

Where you'll work

• 6 Warstone Mews, Warstone Lane, Jewellery Quarter, B18 6JB

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

• THE NVQ TRAINING CENTRE LIMITED

Training Course

• Business administrator (level 3)

Understanding apprenticeship levels opens in new tab

What you'll learn

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.