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Business Administration Apprenticeship - Southampton
MEMORYJANE HEALTHCARE LIMITED
Southampton (SO15 1HY)
Closes in 7 days (Thursday 8 October 2026)
Posted on 8 September 2026
Summary
Memory Jane Healthcare are looking for a new Healthcare Administration Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration.
Wage
£23,000 a year
Training course
Business administrator (level 3)
Hours
Monday-Friday (Shifts TBC)
37 hours 30 minutes a week
Start date
Saturday 10 October 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Key Responsibilities
- Answer incoming calls from clients, families, healthcare partners, and staff in a professional and empathetic manner.
- Act as the main point of contact for hospitals, GPs, and local authority representatives.
- Manage email correspondence and respond promptly to queries.
- Schedule client care appointments and visits for the domiciliary care team.
- Coordinate appointment changes, cancellations, and urgent requests.
- Ensure staff rotas are kept up to date and communicate changes effectively.
- Maintain client records in line with GDPR and CQC requirements.
- Prepare, update, and file care documentation, assessments, and contracts.
- Support the recruitment and onboarding process with document collation and interview scheduling.
- Order and manage office supplies and ensure the workplace is organised.
- Assist with CQC compliance processes by ensuring records are accurate and up-to-date.
- Support with preparing reports, audits, and data summaries for management.
- Maintain logs of incidents, complaints, and compliments for monitoring purposes.
Where you'll work
22 Millbrook Road East
Southampton SO15 1HY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 15 month Apprenticeship, you will have obtained your Business Administration apprenticeship L3 Apprenticeship.
Requirements
Desirable qualifications
- Other in: Business (grade Pass)
- Health and Social Care (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Initiative
About this employer
MemoryJane Healthcare aims to provide varying and specialist health and social care services in Hampshire. We have passionate, competent, caring, and trained healthcare professionals. Our healthcare is CQC compliant and strives to deliver better and improved care quality to those we serve.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). There is a possibility of being offered a full time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
The reference code for this apprenticeship is VAC2000052138.
Apply now
Closes in 7 days (Thursday 8 October 2026)
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