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Business Administration Apprenticeship
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Business Administrator Apprentice
The role will support the day-to-day administrative functions while undertaking an apprenticeship, providing an opportunity to gain practical experience in business administration, customer service, document control, and office management within a professional inspection and quality services environment.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Administration Support
- Assist with general office administration and clerical duties.
- Answer telephone calls and direct enquiries appropriately.
- Respond to emails and customer enquiries in a professional manner.
- Prepare, format, and distribute company documents, reports, and correspondence.
- Maintain electronic and hard copy filing systems.
- Support diary management, meeting scheduling, and travel arrangements.
Document Control
- Assist in maintaining company management system documentation.
- Ensure documents are accurately filed, updated, and archived in accordance with company procedures.
- Support the control of records relating to ISO 9001, ISO 45001 and ISO 17020 requirements.
- Assist with maintaining customer, supplier, and project records.
Customer Service
- Provide a professional first point of contact for customers and suppliers.
- Support the preparation and issue of quotations and proposals.
- Assist with customer follow-up activities and maintaining client databases.
- Help ensure customer enquiries are dealt with efficiently and promptly.
Financial Administration
- Assist with raising purchase orders and processing invoices.
- Support the maintenance of financial records and expenditure tracking.
- Assist with timesheet administration and expense processing.
- Support credit control activities where required.
Quality and Compliance
- Support the implementation and maintenance of the company Quality Management System.
- Assist with internal audits and continual improvement initiatives.
- Maintain confidentiality of customer and company information.
- Follow company policies and procedures relating to quality, health and safety, and data protection.
General Duties
- Participate in apprenticeship training and complete all required coursework.
- Attend team meetings and contribute to business improvement initiatives.
- Undertake additional duties appropriate to the role and level of experience.
- Represent the company professionally at all times.
Where you'll work
Unit 4, Mandale Park
Cannon Street
Middlesbrough
TS1 5AJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
HARTLEPOOL COLLEGE OF FURTHER EDUCATION
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
- Completion of a Level 3 Business Administrator apprenticeship which, if successful, will also include a Level 3 Diploma for the Business Administrator.
- College sessions will be delivered remotely once a week with attendance face to face at Hartlepool College of Further Education once every half term.
Essential qualifications
- Maths and English (grade 4 or above)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Working Conditions
- Office Based environments
- Exposure to fabrication, construction, and industrial environments
- Day release at approved training provider will be required
The Apprentice will work towards:
- Enrol and actively participate in a recognised Business Administration Apprenticeship programme
- Complete all training modules, assignments, and assessments
- Demonstrate ongoing development of knowledge, skills, and behaviours required by the apprenticeship standard
- Maintain satisfactory progress throughout the apprenticeship period
- Understanding of quality assurance systems and inspection traceability
About this employer
Libellum is a rapidly growing Middlesbrough based Testing, Inspection, Asset Integrity & Quality solutions business. We operate across Teesside, the North East and beyond including international work.
https://libellum.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, opportunities may be available for progression into a permanent Business Administrator, Office Coordinator, Office manager, Quality Administrator, or Operations Support depending on business requirements and performance.
The contact for this apprenticeship is:
HARTLEPOOL COLLEGE OF FURTHER EDUCATION
The reference code for this apprenticeship is VAC2000049711.
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