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Business Administration/ Assistant Buyer Apprenticeship
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We are looking for an organised, reliable, and motivated Administration Apprentice to join our office team. The role will involve supporting the day-to-day administration of the business while working towards a Business Administration apprenticeship qualification. Full training will be provided, including training on our job management software.
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Main Duties
- Booking routine service visits, repairs, and other jobs into engineers’ diaries
- Planning appointments by location to help keep engineers’ routes efficient and reduce unnecessary travel
- Contacting customers by telephone and email to arrange or confirm appointments
- Creating new jobs and updating existing jobs within Alarm Master Pro
- Ensuring customer, site, and job information is recorded accurately
- Allocating the correct engineer and job details before appointments take place
- Monitoring outstanding jobs and helping to ensure they are progressed or rebooked where required
- Answering incoming telephone calls and dealing with general customer enquiries
- Passing technical or urgent queries to the appropriate member of staff
- Uploading documents, updating records, and completing general office administration
- Supporting other members of the administration team during busy periods
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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