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Business administration Level 3 Apprentice
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Business administration Level 3
CHAPEL HOUSE CARE LTD
Cheshire (CH64 5SW)
Closes in 19 days (Sunday 18 October 2026 at 11:59pm)
Posted on 28 September 2026
Summary
As a Business Administration Apprentice and become a key part of our day-to-day operations. You’ll be a friendly first point of contact for visitors, drivers, customers and colleagues, developing your admin, communication, organisational skills, answering phone and welcoming visitors to supporting enquiries
Wage £15,808 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training
Business administrator (level 3)
Hours MONDAY TO FRIDAY 8:30 am -5 pm. 38 hours a week
Start date Thursday 22 October 2026
Duration 1 year 6 months
Positions available 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide administrative support to the director and wider management team
- Produce letters, reports, forms, minutes and business correspondence
- Maintain accurate electronic and paper filing systems
- Scan, photocopy, archive and retrieve documents as required
- Organise and maintain confidential records
- Support diary management, meeting arrangements and room bookings.
- Assist with preparing documents for meetings, audits and inspections
- Data entry and information management
- Input information accurately into business, staffing and care management systems
- Update electronic databases and spreadsheets
- Ensure records are accurate, current and appropriately stored
- Generate reports and information requested by managers
- Monitor data quality and highlight discrepancies
- Maintain confidentiality when handling sensitive personal information.
Reception and Customer Service
- Welcome visitors, relatives, professionals and contractors
- Answer telephone calls promptly and professionally
- Respond to enquiries or direct them to the appropriate person
- Manage incoming and outgoing post
- Ensure reception areas remain welcoming and professional
Family and Service User Communication
- Contact families regarding reviews, appointments, meetings, events and general service updates
- Support communication relating to admissions and enquiries
- Provide information to prospective service users and relatives
- Maintain professional, courteous and compassionate communication at all times
- Escalate concerns or complaints appropriately
Where you'll work
Chapel House Lodge
Chapel House Lane
Puddington
Cheshire
CH64 5SW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
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Training course Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
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Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Training schedule
All training will take place during working hours, you will attend monthly workshops with your delivery tutor to gain your qualification.
Requirements
Essential qualifications
- GCSE in: English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
- Successful applicant must drive or be able to access the location as there is no direct bus route.
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.
- Highly organised.
- Reliable and punctual.
- Excellent attention to detail.
- Professional appearance and conduct.
- Able to maintain confidentiality.
- Flexible and adaptable.
- Positive and enthusiastic attitude.
- Willingness to learn.
- Able to prioritise workload effectively.
- Compassionate and respectful towards older people and people living with dementia.
About this employer
Chapel House Care Ltd is committed to promoting equality, diversity and inclusion and welcomes applications from all suitably qualified individuals. All appointments will be made on merit and in accordance with safer recruitment practices.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This role provides an excellent opportunity to gain experience within a well-established, CQC-registered care organisation whilst developing a rewarding career in health and social care administration
Ask a question
The contact for this apprenticeship is:
- SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
- Kerry Traill
- Kerry.traill@seetec.co.uk
- 07903053388
The reference code for this apprenticeship is VAC2000055772.
Apply now
Closes in 19 days (Sunday 18 October 2026 at 11:59pm)
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