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Business Administration Level 3 Apprentice - Ivory Egg
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Business Administration Level 3 Apprentice - Ivory Egg
Location: NOTTINGHAM (NG4 2HF)
Closes in: 13 days (Thursday 29 October 2026 at 11:59pm)
Posted on: 15 October 2026
Summary
We are looking for an organised and enthusiastic Business Administration Apprentice to support the day-to-day running of our office. You will work alongside experienced colleagues, developing the skills and confidence to handle administrative tasks and support customers, suppliers, and internal teams.
Wage:
£15,600 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.
Training:
Business administrator (level 3)
Hours:
9am - 5pm Monday to Friday with a 30-minute lunch break. 37.5 hours per week.
Start date:
Friday 30 October 2026
Duration:
1 year 6 months
Positions available:
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role offers the opportunity to gain practical experience across customer service, sales administration, purchasing, and logistics while working towards a recognised business administration qualification. Key responsibilities include:
- Respond to telephone and email enquiries professionally, referring queries to the appropriate colleague where needed
- Assist with preparing quotations, processing customer orders, and maintaining accurate records
- Support purchasing administration, including raising purchase orders and following up with suppliers on delivery dates
- Liaise with the warehouse and logistics team to help coordinate deliveries and provide order updates
- Enter and update information within our business systems, checking accuracy and completeness
- Assist with filing, scanning, document preparation, and general office administration
- Support the organisation of training courses, including bookings, joining instructions, and attendee records
- Help maintain spreadsheets, reports, and customer and supplier databases
- Follow company procedures and handle confidential information responsibly
About you
You will have a positive attitude, a willingness to learn, and an interest in developing a career in business administration. Good communication skills, attention to detail, and the ability to organise your workload are important. You should be comfortable using computers and have a basic understanding of Microsoft Word, Excel, and Outlook. You will enjoy working as part of a team and be willing to ask questions and take on new tasks. Previous office experience is not essential, as training and support will be provided.
Training and development
You will receive practical workplace training and support to complete your apprenticeship. As your skills develop, you will take on greater responsibility and gain an understanding of how different departments work together to deliver excellent customer service.
Where you'll work
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38 CHURCHILL PARK
COLWICK
NOTTINGHAM NG4 2HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: NOTTINGHAM COLLEGE
Training course: Business administrator (level 3)
What you'll learn:
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities, and time to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
Business Administration level 3 Apprenticeship. 1x Monday College attendance per month - City Hub. Knowledge test (60 mins), remote portfolio interview (30-45 mins), remote project presentation (10-15 mins followed by 10-15 mins of questions).
Requirements
Essential qualifications:
- GCSE in: English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Ivory Egg UK Ltd is a specialist supplier of smart building and home automation products, with a focus on KNX technology. We work with installers, system integrators, and other industry professionals to supply solutions for lighting, heating, blinds, and building control. Alongside product supply, we provide technical support and KNX training to help customers develop their knowledge and deliver successful projects. Our team works across sales, customer service, purchasing, logistics, and training, offering an apprentice varied opportunities to learn how a business operates. We value teamwork, accuracy, and excellent customer service. As a Business Administration Apprentice, you will join a supportive environment where you can develop practical skills, gain confidence, and contribute to the daily running of the business.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
On successful completion of the apprenticeship, the learner could progress into a permanent role within Ivory Egg UK Ltd, subject to business needs and available opportunities. Potential roles include Business Administrator, Sales Administrator, Customer Service Adviser, Purchasing Assistant, or Logistics Administrator.
Ask a question
The contact for this apprenticeship is: NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC2000059285.
Apply now
Closes in 13 days (Thursday 29 October 2026 at 11:59pm)
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