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Business Administration Level 3 Apprentice
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First Choice Homes Oldham (FCHO) Business Administration Apprentice
First Choice Homes Oldham (FCHO) is looking for an enthusiastic Business Administration Apprentice to join our Property Care team.
Are you organised, confident using technology and interested in developing a career in business administration?
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is an exciting opportunity to earn while you learn, gaining a nationally recognised Level 3 Business Administrator qualification through Oldham College while developing valuable experience within a busy repairs and maintenance service.
You’ll work alongside experienced colleagues, helping to manage information relating to repairs, subcontractors, purchase orders and operational performance. You’ll receive structured training and support throughout your apprenticeship, helping you develop the skills needed for a successful career in administration.
Working with our operational and commercial teams, you’ll help ensure subcontracted repairs are managed accurately, efficiently and in line with agreed processes.
You’ll learn how to:
- Raise works orders and purchase orders accurately and promptly
- Maintain records relating to repairs, contractors and completed work
- Check that the correct job, cost and supplier information has been recorded
- Support the administration of approved contractors and subcontractors
- Review invoices, claims and supporting information
- Update repairs, finance and job management systems
- Gather and maintain data to support performance reporting
- Respond professionally to queries from customers, colleagues, contractors and suppliers
- Prepare information for meetings and take accurate minutes
- Organise documents, photographs and other information needed for audit purposes
- Support the investigation of complaints and identify opportunities to improve services
- Help the team review and improve administrative processes
Where you'll work
22 Union Street
Oldham
Greater Manchester
OL1 1BE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OLDHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be provided 1 day per week at Oldham College
Requirements
Essential qualifications
GCSE in:
Any other 3 GCSE's (grade 9-4 (A*-C))
Maths and English (grade 9-4 (A*-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
We're looking for someone who:
- Is reliable, punctual and willing to learn
- Has good communication skills
- Can work as part of a team
- Takes pride in producing quality work
- Is committed to completing both the work based and classroom elements of the apprenticeship
- Driving licence desirable or willingness to work towards this
About this employer
We are a housing association formed to benefit our local communities.
We are committed to our purpose of providing quality homes and services and with around 10% of the local population living in an FCHO home, we are proud to be an anchor organisation through our significant contribution as a large local business and employer.
We own and manage around 11,500 homes, have the highest regulatory (G1/V1) rating, and plan to build more than 600 affordable new homes in the coming years.
https://www.fcho.co.uk/ (opens in new tab)
Company benefits
- A Level 3 Business Administrator qualification through Oldham College and dedicated time to complete your college learning.
- Support and mentoring from experienced colleagues.
- Practical experience within a busy housing repairs service.
- Ongoing coaching, training and development.
- Excellent employee benefits, including generous annual leave, a pension scheme and healthcare cash plan.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
A real opportunity to secure a permanent career with FCHO.
Ask a question
The contact for this apprenticeship is:
THE OLDHAM COLLEGE
Deborah Wynn
Deborah.wynn@oldham.ac.uk
0161 785 3586
The reference code for this apprenticeship is VAC2000045162.
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