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Business Administration Operations Apprentice Level 3
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Operations Apprentice
To provide administrative and operational support across all Bridgehead workstreams, including Proposals, Construction Services and SHEQ. The Operations Apprentice will work closely with the Operations Manager and wider team, providing support where required and developing an understanding of the different areas of the business.
Wage: £25,000 a year. Minimum wage rates (opens in new tab). Pay Progression Opportunities may be available on successful completion of the apprenticeship
Training course: Business administrator (level 3)
Hours: 8am-4:30pm Monday to Friday. 40 hours a week
Start date: Tuesday 20 October 2026
Duration: 1 year 3 months
Positions available: 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities & Accountabilities
- Provide day-to-day administrative support across the Proposals, Construction Services and SHEQ teams, as well as the wider business.
- Maintain accurate and up-to-date internal trackers, records and systems, including associate, client and testimonial trackers, SharePoint, Trello and other internal platforms.
- Support the onboarding of new associates by coordinating required information, documentation, meetings and availability.
- Coordinate meetings, diaries and schedules across the business, including 1:2:1s, SHEQ meetings, team meetings and other internal meetings.
- Maintain meeting schedules, record action points and ensure appropriate follow-up actions are completed.
- Provide general administrative support to the SHEQ, Proposals and Construction Services teams, including organising information and supporting proposal activity where required.
- Assist with portals and accreditation administration, ensuring documentation is uploaded, records are maintained and information remains up to date for Bridgehead and the wider group.
- Prepare and maintain documents, spreadsheets, reports and other administrative information as required.
- Organise and maintain company documents and information, ensuring effective filing and easy access to records.
- Communicate professionally with associates, colleagues and external contacts to support the smooth running of the business.
- Provide proactive administrative support to the Operations Manager and wider team, including ad-hoc tasks and additional duties as required.
- Maintain a high standard of organisation, accuracy and attention to detail, ensuring tasks are completed within agreed timescales.
- Identify opportunities to improve administrative processes and ways of working, taking a proactive approach to supporting the wider team.
- Develop a strong understanding of Bridgehead’s different workstreams, operational processes and business requirements.
- Represent the company and the team professionally at all times, maintaining high standards of conduct and service.
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Where you'll work
The Dock, Station Rd
Kings Langley
WD4 8LZ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
Teaching and learning the skills, knowledge and behaviours within Business Administration
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Communication skills
- Problem solving skills
- Team working
Other requirements
Have you checked the suitability of the hours, pay and location prior to applying for this apprenticeship role?
About this employer
Munnelly Group Ltd is a leading UK construction and infrastructure support services group. Through our successful organic growth combined with our strategic acquisitions, we are one of the UK’s fastest growing companies in our chosen sectors. We invest in our people and systems to transform support services through our delivery to our customers and clients. We don’t just claim to be different, we lead the way and change the manner in which construction and infrastructure support services are delivered, for the benefit of our customers.
https://munnellygroup.com/construction-infrastructure/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The company will offer long term career prospects with opportunity to progress long term.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
Jade Davidson
jade@apprenticeship-centre.co.uk
0845-223 5020
The reference code for this apprenticeship is VAC2000055219.
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