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Business Administration & Sales Apprentice
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Business Administration & Sales Apprentice
As our apprentice, you'll be immersed in the day-to-day rhythm of the business, working closely with our team to support both front-of-house and back-office operations. You'll gain broad exposure to how a luxury brand balances customer experience with operational precision, a valuable skill set for any future career in business or retail.
Wage: £14,560 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices. Minimum wage rates (opens in new tab). Pay is £8.50
Training course: Business administrator (level 3)
Hours: You will be on a fixed two-week rota alongside other existing members of staff and will be required to work every 2nd Saturday 10am- 4 pm. You will receive a full day off to compensate for the Saturday work which results in a shorter week (33.5hrs). 35 hours a week
Start date: Thursday 15 October 2026
Duration: 1 year 6 months
Positions available: 2
What you'll do at work
As our Business Administration & Sales Apprentice, you will work closely with the wider SwissTimepieces team and gain first-hand experience of how a professional luxury retail business operates. This is not a role where you will simply observe from the sidelines. You will gradually be given real responsibility, supported by structured training and guidance from an experienced team.
Your day could involve welcoming a client into the showroom, helping our sales team with an enquiry, updating information within our business systems, preparing a luxury watch for delivery, assisting with watch servicing and repair administration, or supporting enquiries relating to our bespoke engagement and wedding ring service.
You will gain exposure to several areas of the business, including luxury watch sales, part exchange, customer service, administration, watch servicing and repairs, and bespoke jewellery.
As your knowledge and confidence develop, so will your responsibilities.
Key Responsibilities:
- Provide a warm and professional welcome to clients and visitors arriving at our showroom
- Assist the sales team with customer enquiries and general sales administration
- Support the team with emails, correspondence, data entry, filing and other day-to-day administrative tasks
- Maintain accurate customer, product and transaction information across our internal systems and CRM
- Assist with the careful preparation, packaging and presentation of luxury watches for customers
- Help ensure orders, documentation and customer information are accurate and complete
- Support the organisation of stock, paperwork and operational processes within the showroom
- Assist with the administration of watch servicing and repair enquiries, including customer communication, booking information and internal updates
- Support the team with enquiries relating to bespoke engagement rings and wedding rings
- Help maintain accurate records relating to customer watches, servicing jobs and bespoke jewellery enquiries
- Learn about the luxury watch industry, our products and the customer journey from initial enquiry through to purchase
- Gain an understanding of the customer journey across watch sales, part exchange, servicing, repairs and bespoke jewellery
- Work alongside different members of the team, gaining exposure to sales, operations, customer service and wider business activities
- Assist with additional business tasks and projects as priorities arise
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Where you'll work
Swiss Timepieces Second Floor Station House
Second Floor Station House Station RD
Kendal
LA96RY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KENDAL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
Once a week, at Kendal College
Desirable qualifications
GCSE in:
5 GCSEs (grade 5 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
About SwissTimepieces
SwissTimepieces is not a corporate retailer. We are an independent, reputation-built luxury specialist where standards genuinely matter. Since starting in 2017, we have grown from a passion for watches into an established luxury business serving clients throughout the UK and beyond. Alongside buying, selling and part exchanging some of the world’s most prestigious watches, we also provide watch servicing and repairs and create bespoke engagement and wedding rings for our clients. You will therefore gain exposure to far more than traditional retail, learning how different parts of a luxury business work together to deliver an exceptional client experience. In return, we will provide structured development, genuine responsibility and the opportunity to build practical skills that will remain valuable throughout your career. We believe strongly in developing people from within. As the business grows, we want the people within it to grow too. If you are motivated by progression, take pride in your work and want to begin your career somewhere ambitious, professional and fast-moving, we would love to hear from you.
https://swisstimepieces.co.uk/ (opens in new tab)
Progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Following successful completion of the apprenticeship, there may be an opportunity to progress into a permanent role with SwissTimepieces.
As the business continues to grow, we are keen to develop talented people from within. Depending on individual strengths, performance and interests, future progression could include opportunities within sales, business administration, customer service, operations, watch servicing administration, bespoke jewellery or other areas of the wider business.
Further professional development or progression onto a higher-level apprenticeship may also be available where appropriate.
Our aim is for the successful candidate to see this apprenticeship as the beginning of a long-term career rather than simply a temporary position.
Contact
The contact for this apprenticeship is:
KENDAL COLLEGE
Owin Hayes
owin.hayes@swisstimepieces.co.uk
The reference code for this apprenticeship is VAC2000055380.
Closes in 6 days (Thursday 1 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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