Find an apprenticeship
Business Administration/Customer Service Apprenticeship
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
McArthur Dean Training Apprenticeship Opportunity
McArthur Dean Training are currently looking to recruit an apprentice to join our Business Development Team. This will suit a candidate who would like a diverse and varied role. Included in your role will be marketing, reception duties, and also data entry. You will also organise and manage the booking of candidates in for interviews.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering telephones on the company switchboard
- Dealing with customers arriving at the company, making them feel welcome
- Assisting with initial assessments and the interview process
- Creating interview/starter files
- Updating documentation
- Updating various databases
- Filing
- Undertaking post duties daily
- Checking learner and employer reference numbers for starter files
- Photocopying and scanning documents
- Using tracking systems where appropriate
- Speaking directly with employers and learners
The above list is in no way exhaustive and the successful candidate could be given other responsibilities as they develop and gain more experience.
- Implement and abide by the company’s equal opportunities policy
- Implement and abide by the company’s health and safety policy
Where you'll work
3 Park Square
Laneham Street
Scunthorpe
DN15 6JH
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MCARTHUR DEAN TRAINING LIMITED
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Working towards achieving your Customer Service Practitioner Level 2
- Functional Skills, Maths and English if required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
McArthur Dean Training is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at a professional level.
Desirable qualifications
- GCSE in:
- Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
McArthur Dean Training is an independent training provider that has been trading since 1995. Based in Hull, Scunthorpe and Grimsby we offer apprenticeships in office based roles for either new or existing members of staff.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
This opportunity could lead to a permanent full-time post for the right candidate.
Progression onto either Business Admin Level 3 or Customer Service Specialist Level 3.
Contact for this apprenticeship
MCARTHUR DEAN TRAINING LIMITED
Julie Curtis
julie@mcarthurdean.co.uk
01482 210093
The reference code for this apprenticeship is VAC2000039677.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills