Business Administrator

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Location

Full time office based position in Derby

Job Purpose

To deliver exceptional customer service to all customers and ensure smooth operations of the Quadralene workflows.

Key Duties and Responsibilities

• Process customer sales orders within 24 hours of receipt, ensuring accurate order entry and timely confirmation to customers.
• Act as a key point of contact for customers, responding to enquiries, providing updates, and resolving issues to deliver a high standard of customer service.
• Liaise with internal teams including Sales, Production, Procurement and Logistics to ensure customer requirements are understood and orders are progressed effectively.
• Manage customer queries relating to deliveries, product availability, returns and complaints, ensuring issues are investigated and resolved promptly.
• Manage purchasing activities for office consumables and operational requirements.
• Raise and manage Purchase Orders with suppliers, ensuring accurate information is recorded and orders are processed efficiently.
• Liaise with suppliers to confirm order acknowledgements, availability and expected delivery dates, escalating any delays or issues where required.
• Build and maintain effective relationships with suppliers and customers through regular communication via telephone and email.
• Support Dental CPD training administration, including preparation of certificates and associated documentation.
• Assist the Facilities and Maintenance Manager where required, including supporting reception activities and visitor management.