You will be working within a close-knit team that provides specialist training to frontline practitioners across both the public and voluntary sectors. The training programmes cover critical areas including trauma-informed care, domestic abuse awareness, and facilitator development courses. Your role will be key in ensuring the smooth coordination and delivery of these training services.

This Business Administrator role is an apprenticeship, with one day a week spent at college developing your knowledge and skills. Upon successful completion, you will gain a Level 3 Business Administration qualification.

Key Accountabilities & Responsibilities

Office

• Take shared responsibility for completing relevant business agendas and meeting minutes when required
• Book travel and accommodation for the CEO and other members of staff as required
• Help to manage internal continuous improvement projects within the business
• Manage the admin inbox when the Training Administrator is absent
• Work alongside the Operations team to manage Fire and First Aid Regulations within the business, ensuring all relevant actions are completed in a timely manner
• Take part in ad hoc research when the business requires
• Be the first point of contact alongside the Training Administrator for all enquiries
• Manage Data Protection Regulations within the business and all activities involved with staying compliant
• Be responsible for booking meeting rooms for internal and external events
• Assist with financial data entry when applicable

Training

• When the Training Administrator is absent, manage the training administration
• Work closely with the Training Delivery Manager in the setup and management of courses
• Manage the maintenance of our CRM and training system, which is administered through Monday

Dispatch and Training

• Liaise with our Training Practice Manager in the creation of all our non-standard course resources
• Prepare, pack and send training boxes using the designated courier service
• Manage stock levels and place orders to replenish stock
• Complete monthly stock takes and report any findings to the Training Delivery Manager
• Be responsible for contacting delegates when applicable via phone or email
• Complete a quarterly costing review of materials and report recommendations to the Training Delivery Manager

Marketing

• Research key target contacts for use in marketing campaigns, using a range of tools such as web, social media and AI
• Organise and format data sets for Mailchimp
• Conduct research for various areas of marketing including website, newsletters, social media channels and membership offerings
• Help to create social media posts
• Assist with a variety of other tasks relating to the marketing function

Person Specification

Essential Criteria

• Around 2 years’ experience in an office or administrative role
• Confident using Microsoft Office, particularly Word, Excel and Outlook
• Organised and able to manage multiple tasks and priorities
• Good attention to detail and able to produce accurate work
• Good written and verbal communication skills
• Able to work independently and as part of a team
• Able to use your own initiative and take responsibility for completing tasks
• Flexible and comfortable working across different areas of the business
• Able to work to deadlines and manage changing priorities
• Willing to learn new skills, systems and processes
• Basic knowledge of AI
• A confident and competent internet user, able to carry out business-related tasks

Desirable Criteria

• Experience supporting projects or project management activities
• Experience in finance or accounts administration
• Experience in training administration
• Experience maintaining spreadsheets, records and databases
• Experience using CRM, finance, training or project management systems
• Experience working across different departments or areas of a business
• Previous experience coordinating tasks or activities involving multiple people
• An interest in developing a broader understanding of business operations

Interested?

We’d love to hear from you. To apply, please send us your CV along with a covering letter outlining why you’re interested in working for Rock Pool and what draws you to this particular role.

Apply by email: admin@rockpool.life Closing date: 1 October 2026