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Business Administrator Apprentice
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About the Role
This role will support the smooth running of all business administration functions, gaining hands-on experience across general administration and customer service. This role is designed to provide a broad foundation in business administration operations.
General Administration
- Assist with day-to-day office administration tasks, including maintaining accurate records and filing systems
- Support internal teams with document control, compliance, and general office duties
- Handle incoming calls and emails professionally, directing queries as appropriate
- Help with the preparation and review of business documentation
- Provide general office support
Customer Service Administration
- Respond to customer inquiries via phone, email, the company website, and in person, providing timely and effective solutions
- Process customer orders and monitor their progress through to delivery
- Provide regular updates to customers on order and shipment status as required
- Support the sales team in managing relationships and resolving complaints
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Business Support Administration
- Participate in cross-departmental projects and meetings
- Support the implementation of business improvement initiatives
- Assist with data entry, reporting, and analysis as required
- Work within a Domestic Project Management Environment
Training
Training will take place once a month via Microsoft Teams, whilst also completing Off-The-Job training while in the workplace.
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If successful in being offered this position you will be enrolled onto the Business Administrator Level 3 apprenticeship programme. Your training will be provided by EMA Training through online sessions and you will cover the below modules:
- Business Fundamentals
- Communications and Stakeholder Engagement
- Operations and Document Management
- IT Systems and Digital Competency
- Planning, Prioritisation, and Project Support
- Decision Making and Process Improvement
- Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation, and professional discussion.
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