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Business Administrator Apprentice
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MJ Renewables Ltd Apprenticeship Opportunity
MJ Renewables Ltd is part of the MJ Electrical Group. Working with MK College for a number of years they are well placed to support apprentices. Due to continued growth the organisation is looking to recruit a new apprentice to join their operations team. If you are an enthusiastic individual who is organised, has great IT skills, and would thrive.
What you'll do at work
Duties within this Business Administration role will include:
- Answering telephones
- Assisting customers with enquiries
- Sending emails/letters
- Filing
- Photocopying
- Scanning documents
- Booking appointments
- The role also includes marketing within the organisation
Key Responsibilities
- Providing excellent customer service by phone and email
- Responding to customer queries in a timely and professional manner
- Building up designs, processing quotes including pricing
- Updating and maintaining CRM systems accurately
- Keeping customer records and internal notes up to date
- Supporting general office administration and day-to-day operational tasks
- Liaising with team members to ensure customer requests are dealt with efficiently
- Working closely with the wider team to support daily business operations and improve customer experience
- Maintaining a professional and organised working environment
- Supporting social media activity to promote products, increase engagement, and help drive sales
The successful candidate will receive full training and will have the opportunity to develop within a lively, supportive and growing working environment.
Apprenticeships
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training
Training with Milton Keynes College. Ongoing training, support and development with the employer. Business Administrator Level 3.
GCSE in:
- Maths (grade 9-4)
- English (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Requirements
- Reliable
- Punctual
- Attention to detail
- Willingness to learn
- Positive attitude
- Communication skills
- Computer literate
- Organisational skills
- Logical
- Use of initiative
- Patience
Candidates must have their own means of transport and the ability to get to the employers' location in Stewartby and to college in Milton Keynes.
About MJ Renewables Ltd
MJ Renewables Ltd provide a broad range of industrial, commercial and domestic Electrical installation including domestic solar Installation services across the group. The organisation is proud to have helped domestic and commercial customers generate their own clean energy for more than 15 years. Due to significant growth, they are growing their Operations Team by recruiting another apprentice. If you’re detail-oriented, adaptable, and ready to make an impact, we have the perfect Business Administrator role for you within our growing business.
Your earnings can increase over time with an apprenticeship. On successful completion of the apprenticeship, the apprentice will be offered a full-time position within the operations team.
Contact Information
The contact for this apprenticeship is:
MILTON KEYNES COLLEGE Cat Brown Apprenticeships@mkcollege.ac.uk 01908 637056
The reference code for this apprenticeship is VAC2000048741.
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