Business Administrator Apprentice

Monarch Medical Centre MANCHESTER (M26 2QZ)

Closes in 30 days (Friday 6 November 2026)

Posted on 6 October 2026

Wage

£15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices

Training

• Course: Business administrator (level 3)
• Hours: Monday to Friday between 8:00am to 18:30pm (30 minutes break for lunch) 37 hours 30 minutes a week
• Start date: Monday 16 November 2026
• Duration: 1 year 4 months
• Positions available: 1

Work

Main Responsibilities:

• Processing personal and telephone requests for appointments, telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and entering on computer registration link
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers
• Ensuring that the system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Ordering and monitoring of stationery and other supplies
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable
• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record
• Arrange transport to hospital appointments for housebound patients

Company Benefits:

• NHS Pension
• Access to NHS discounts
• Free on-site parking

Where you'll work: 65 CROSS LANE RADCLIFFE MANCHESTER M26 2QZ

Training

Training provider: DAMAR LIMITED

Course contents: Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.