Business Administrator Apprentice

Join the Accounts department of UBU Environmental Ltd, a family-owned and managed business and the largest operated road sweeper hire company in the North West to start your career in Business Admin. This apprenticeship offers hands-on experience across key business areas, build key skills, and start your career in a business environment.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answer phone calls, take messages, and connect calls to the appropriate departments
• Meeting and greeting visitors at reception
• Communicate with customers and suppliers via phone and email, building and maintaining positive relationships
• Prepare documents through editing, printing, and binding
• Creation of SOPs
• Support with accurate note taking for HR, payroll, and other meetings
• Use of multiple IT packages and systems to write letters and emails, create proposals, perform financial processes, record and analyse data, and produce data analysis where required
• Supporting general administrative duties and ad hoc tasks as required
• Reconciliation of purchase orders
• Assist with delivery of quality documentation
• Assist with delivery of GDPR and cyber policies and procedures

Where you'll work

Off Moss Lane Sharp Street
Worsley
Manchester
M28 3LY

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
BURY COLLEGE

Training course
Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record, and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.

• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.