Training Schedule

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

• Level 3 Business Administrator Apprenticeship Standard
• Level 2 Functional Skills maths and English if equivalents are not already achieved

You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times. Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• write letters or emails, create proposals, perform financial processes, record and analyse data.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Requirements

Essential qualifications

• GCSE in: in 5 subjects including maths & English (grade 5/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

• This post is subject to a satisfactory DBS check.
• Location- are you able to travel there daily?
• Due to the nature of the business, you may be required to have a Covid Vaccine to work.

About this employer

The Croft Care Group provide nursing, residential and community-based care services in the North of England and currently have multiple care homes. Croftlands is our newest care home and is a stunning stone building which is home to fifty five residents with residential, nursing and dementia related needs. We are able to offer the following services:

• Full time permanent residential care
• Nursing care
• Dementia care
• Respite care
• Short term residential care
• Safe and secure accommodation for people who are suffering from dementia, Alzheimer’s disease and other dementia related illnesses.

Croftlands is an attractively designed care home situated on Turnshaw Road, on the edge of the village of Kirkburton, near Huddersfield, it offers a high level accommodation, which is matched by quality nursing, residential and dementia care from a dedicated and well trained staff team. Our residents see Croftlands as their home and with our wellbeing and activity team are actively encouraged to get involved in the daily decisions of the home.

Croftlands Care Home (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Upon completion of the apprenticeship, for the right applicant, there will be the opportunity to progress to a permanent position.

Ask a question

The contact for this apprenticeship is:

• C.M.S. VOCATIONAL TRAINING LIMITED
• Katrina Clarke
• katrina.clarke@cmsvoc.co.uk
• 01924 470477

The reference code for this apprenticeship is VAC2000058912.

Apply now

Closes in 18 days (Monday 2 November 2026 at 11:59pm)