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Business Administrator Apprentice
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About the Role
This is a fantastic opportunity for a hardworking, outgoing and reliable apprentice to join our central team located in Shoeburyness, as a business administrator. We are heating specialists, providing emergency assistance throughout the UK. You will support all areas of the business, whilst working towards a Level 3 Business Administrator qualification.
What You'll Do
Working with us as a Business Administration Apprentice, you will play a key role by contributing to helping maintain high standards for our clients and help grow the business. We strive to provide our clients with the highest standard of customer service, and you will be our "ambassador", delivering a friendly and approachable experience, whilst working closely with our customers and colleagues.
The role will include various administrative duties with the aim of developing and having more responsibility during your apprenticeship. The role will include some of the following areas:
- General administrative duties, including typing correspondence by e-mail and letter
- To undertake filing, record keeping, photocopying and distribution of relevant documents
- Support to other members of the team as and when required
- Using Microsoft Packages, in particular, Word and Excel
- To deal courteously and efficiently with all visitors
- Answering the telephone in a professional manner and dealing with enquiries
- Inputting data onto internal systems with a high level of accuracy
- Dealing with requests for information
- Ensuring that the policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and Confidentiality.
Where You'll Work
Unit 5, Crouchmans Business Yard Poynters Lane, Shoeburyness Southend-On-Sea SS3 9TS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training Schedule
As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
- Level 3 Business Administrator Apprenticeship Standard
- Level 2 Functional Skills, maths and English if required
You will also develop the skills, knowledge and behaviours required to work within an office environment.
This apprenticeship is delivered in the workplace, and 20% of your working time will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions.
All evidence will be logged to your electronic portfolio.
Essential Qualifications
GCSE in:
- maths & English (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other Requirements
Please check if you are able to travel to the location on a daily basis. We are located a 10-minute walk from Shoeburyness Train Station in Southend-on-Sea. This position could close early if the right applicant is found, so apply early.
About This Employer
Home Heat UK have been operating nationwide for many years, ensuring quality work and complete customer satisfaction. Home Heat UK is the number one company to call when you need emergency assistance or emergency repairs to your Central Heating system or boiler. Home Heat UK have been operating nationwide for many years and have built a strong reputation for professional and dependable Central Heating services, with contractors working alongside us all across the UK.
Home Heat UK (opens in new tab)
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
A real opportunity for progression to a permanent position for the right applicant.
Ask a Question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Katrina Clarke
01924 470477
The reference code for this apprenticeship is VAC2000048198.
Apply Now
Closes in 17 days (Monday 31 August 2026 at 11:59pm)
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