Business administrator Apprentice

Gain practical experience working for an IT company in business administration while developing communication, organisation, digital and customer service skills. You’ll receive structured training, workplace support and work towards a recognised Level 3 apprenticeship.

Duties

• Carry out general administrative duties to support the day-to-day running of the business.
• Answer and direct inbound telephone calls and respond to routine enquiries.
• Prepare, update and maintain accurate records, spreadsheets and databases using Microsoft Word and Excel.
• Take accurate minutes during meetings and record key actions and information.
• Enter and update customer and business information, ensuring records are accurate and up to date.
• Maintain records of calls, enquiries, customer information and other business activity.
• Assist with preparing documents, reports, correspondence and other administrative paperwork.
• Support the organisation and administration of meetings, events and trade shows.
• Assist with arranging appointments, maintaining diaries and coordinating activities where required.
• Prioritise tasks and manage multiple requests while maintaining accuracy and professionalism.
• Identify errors or missing information and take appropriate action to correct them.
• Use initiative to resolve routine administrative issues and escalate matters when necessary.
• Support the administration of marketing activities, including maintaining records and updating information.
• Use Microsoft Word and Excel confidently to complete administrative tasks.
• Work effectively as part of a team while managing individual responsibilities.
• Maintain confidentiality and handle company and customer information appropriately.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.