Find an apprenticeship
Business Administrator Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join a role where you'll be the vital link between customers and suppliers, ensuring smooth order fulfilment and building lasting business relationships that directly impact company success.
Customer Communication:
- Provide customers with accurate daily updates on outstanding orders
- Respond promptly to customer emails, queries, and complaints.
- Handle incoming telephone calls, providing clear and helpful information.
- Communicate delays or issues professionally, managing expectations with regular updates.
Order Management:
- Proactively chase suppliers to confirm orders are progressing as planned.
- Monitor outstanding orders and identify potential delays.
- Take appropriate action to minimise disruption to customers.
- Obtain and file proof of delivery for all completed orders.
Supplier Coordination:
- Liaise with suppliers to obtain accurate order status and delivery information.
- Build and maintain positive working relationships with suppliers.
- Ensure orders stay on track to meet promised delivery dates.
Administration & Support:
- Maintain accurate and up-to-date records of order and delivery information.
- Record all customer interactions and order information accurately.
- Escalate significant issues to appropriate managers when required.
- Support the wider team with general administration and order management duties.
Ready to become the trusted voice that keeps customers informed and suppliers accountable? Your communication skills and attention to detail will make you indispensable to both our team and our customers' success.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
CITY OF BRISTOL COLLEGE Business administrator (level 3) Understanding apprenticeship levels (opens in new tab)
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training and Qualification Level
What training will the apprentice take and what qualification will the apprentice get at the end?
- Business Administrator Level 3
- Supporting and engaging with different parts of the organisation and interact with internal or external customers.
- City of Bristol College
- Off site in its entirety
GCSE in:
- Maths and English (grade 4+)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Office based role
Up to 33 days holiday including Bank Holidays (with service) – starting on 20 plus Bank Holidays
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. Having celebrated our 60-year anniversary, we have 27 sites throughout the UK and Ireland and are continuing to grow. We are an equal opportunities employer. http://www.fsw.uk.com (opens in new tab)
Up to 33 days holiday including Bank Holidays (with service) – starting on 20 plus Bank Holidays
- Auto Enrolment Pension Scheme
- Life Assurance
- Cycle to Work scheme
- Training and Development investment for employees including on the job training, apprenticeships and self-development courses
- Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full time employment
The contact for this apprenticeship is: CITY OF BRISTOL COLLEGE
The reference code for this apprenticeship is VAC2000052898.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills