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Business Administrator Apprentice
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Kick-start your career with a varied and rewarding Business Administrator Apprenticeship!
You'll gain hands-on experience in recruitment, finance, onboarding, auditing and more while working alongside an experienced management team in a supportive environment with excellent opportunities to learn and grow.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administrator Apprentice, you will play a key role in supporting the day-to-day running of our busy home care business. Working closely with the Registered Manager, you will gain valuable experience across a range of business functions while developing your administrative, organisational and communication skills.
No two days are the same, and you will work with different departments to ensure the business operates efficiently and continues to deliver high-quality care services.
Your duties will include:
- Completing administrative audits to ensure company records are accurate, compliant and maintained in line with company policies and regulatory requirements
- Assisting with staff onboarding, including preparing new starter documentation, carrying out compliance checks and ensuring employee files are complete and up to date
- Supporting the recruitment process by arranging interviews, communicating with candidates and maintaining recruitment records whilst working with the Care Management Team to identify job vacancies and reporting these to the Marketing Coordinator
- Assisting with company vehicle management, including maintaining vehicle records, scheduling servicing, MOTs and insurance renewals, and monitoring vehicle documentation
- Supporting the finance function by processing invoices, reconciling receipts, updating financial records and assisting with general bookkeeping tasks
- Answering telephone calls and responding to client and professional enquiries, directing enquiries to the appropriate team member such as the Registered Manager, Care Management Team or Marketing Coordinator
- Maintaining accurate electronic and paper records, filing documents and updating internal systems and databases
- Preparing letters, reports, spreadsheets and other business documents using Microsoft Office applications
- Supporting the Registered Manager and Care Management Team with a variety of day-to-day administrative tasks and business projects as required
- Providing general office support to ensure the smooth and efficient running of the organisation while developing your knowledge and skills throughout your apprenticeship
Throughout your apprenticeship, you will receive ongoing support and mentoring from the Registered Manager, who you will report directly to, alongside your apprenticeship training provider and other members of the management team to help you successfully achieve your Business Administrator qualification.
Where you'll work
99 Walmgate
York
YO1 9UA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
YORK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 2.
Off the job training will take place at York College on a day release basis and the remainder of the training will be in the workplace.
Essential qualifications
GCSE in:
- 3 other subjects (grade 4)
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Patience
Other requirements
Based at 99 Walmgate, York, YO1 9UA. No free parking available on site.
Potential opportunity for over-time if over the age of 18, paid at hourly rate.
We welcome applications from candidates living within a 1-hour commute of the workplace.
Support Solutions is a privately owned, CQC-regulated home care provider established in 2014. The organisation has grown from a single office in York to three UK locations & 2 franchise locations (York, Harrogate, Beverley, Middlesbrough and Sutton Coldfield), employing approximately 60+ care professionals and supporting over 250 clients.
The company provides a range of person-centred domiciliary care services, including:
- Home care
- Live-in care
- Dementia care
- Respite care
- Companionship care
- Complex care
- Palliative care
- Overnight care
Its aim is to help people live safely and independently in their own homes by delivering personalised, high-quality care. Support Solutions recruits and trains its own care staff, who undergo enhanced DBS checks and ongoing professional development, and all services are regulated by the Care Quality Commission (CQC).
http://www.supportsolutions.care (opens in new tab)
Company benefits
- Blue Light Card Access
- 28 Days Annual Leave (Including Bank Holidays)
- Regular 1-1 and Supervisions
- Growth & Professional Development Schemes
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Subject to completion of apprenticeship and company demand at the time:
- Office Administrator
- Administrator Coordinator
- Business Support Manager
The contact for this apprenticeship is:
YORK COLLEGE
apprenticeships@yorkcollege.ac.uk
01904 770368
The reference code for this apprenticeship is VAC2000053778.
Closes in 10 days (Monday 28 September 2026)
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