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Business Administrator Apprentice
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About the Role
This role will support the smooth running of all business administration functions, gaining hands-on experience across general administration, export logistics, customer service, and laboratory administration. This role is designed to provide a broad foundation in business administration operations.
General Administration
- Assist with day-to-day office administration tasks, including maintaining accurate records and filing systems
- Support internal teams with document control, compliance, and general office duties
- Handle incoming calls and emails professionally, directing queries as appropriate
- Help with the preparation and review of business documentation
- Provide general office support
Export & Logistics Administration
- Be involved in import and export logistics operations, ensuring compliance with international trade regulations and documentation
- Liaise with various carriers and our drivers
- Track and trace shipments to ensure timely delivery and report any issues related to delays or damages
- Maintain accurate records of all logistics transactions
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Customer Service Administration
- Respond to customer inquiries via phone, email, the company website, and in person, providing timely and effective solutions
- Process customer orders and monitor their progress through to delivery
- Provide regular updates to customers on order and shipment status as required
- Support the sales team in managing relationships and resolving complaints
Laboratory Administration
- Booking in customer samples for laboratory analysis
- Be a point of contact for lab-related customer queries, distributing calls and responding to general enquiries
- Distribute lab reports to customers, ensuring timely and accurate communication
- Assist in maintaining accurate records of lab activities, including sample logs, lab scorecard data, and summaries of analyses
Business Support Administration
- Participate in cross-departmental projects and meetings
- Support the implementation of business improvement initiatives
- Assist with data entry, reporting, and analysis as required
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Training
Training will be provided by EMA Training to cover the content required to gain your Business Administration Level 3 qualification which will help start your career and give you an insight into the businesses processes and procedures.
Through a combination of online and in-person visits to the workplace, you will be supported by your trainer/mentor to cover the required content for the business administration level 3 apprenticeship programme.
Assessment
You will be assessed during your end-point assessment through a knowledge test, project presentation, and professional discussion.
Qualifications
- GCSE in:
- 5 GCSEs including maths and English (grade 4/C)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Opportunity
Opportunity for a full-time position within the team upon completion of the apprenticeship programme.
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