Business Administrator Apprentice

Level 3 Business Administrator Apprentice

We are looking for an enthusiastic, organised and motivated individual to join our team as a Level 3 Business Administrator Apprentice.

An excellent opportunity for someone looking to begin or develop their career in business administration while gaining valuable practical experience alongside formal training with South Bank Colleges.

Wage: £20,750 a year

Training course: Business administrator (level 3)

Hours: 35 hours per week, Monday to Friday. This includes the study date. 35 hours a week

Start date: Thursday 1 October 2026

Duration: 1 year 6 months

Positions available: 2

What you'll do at work

• Providing day-to-day administrative support to the team.
• Managing emails, correspondence and routine enquiries.
• Maintaining accurate and up-to-date records and databases.
• Preparing documents, reports, presentations and other business information.
• Organising meetings, appointments and events.
• Preparing agendas, taking notes and recording actions where appropriate.
• Updating spreadsheets and carrying out basic data analysis.
• Supporting the production of reports and management information.
• Maintaining electronic and paper filing systems in line with organisational procedures.
• Assisting with the processing and monitoring of administrative requests.
• Supporting colleagues with projects and business activities.
• Communicating professionally with internal and external stakeholders.
• Responding to enquiries and directing queries to the appropriate person or team.
• Following organisational policies, procedures and confidentiality requirements.
• Using a range of digital systems and Microsoft Office applications.
• Identifying opportunities to improve administrative processes and ways of working.
• Prioritising tasks and managing your workload effectively.
• Undertaking other reasonable administrative duties appropriate to the role and level of the apprenticeship.

Where you'll work

C V A RESOURCE CENTRE
82 LONDON ROAD
CROYDON
CR0 2TB

Training provider: SOUTH BANK COLLEGES
Training course: Business administrator (level 3)

What you'll learn:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.