Business Administrator Apprentice at Ignition Credit Plc

Ignition Credit Plc are offering an exciting opportunity to join their team as a Business Administrator Apprentice. This is a fantastic opportunity to develop your knowledge and gain some new skills.

Wage

• £14,560 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices

Once 6 month probation period completed eligible for annual bonus scheme.

Training course

• Business administrator (level 3)

Hours

• Monday - Friday 9.00am - 5.00pm with 1 hour lunch. 35 hours a week

Start date

• Thursday 1 October 2026

Duration

• 1 year 6 months

Positions available

• 1

What you'll do at work:

• Answering telephones - first point of contact when answering calls
• Effectively and accurately handling customer service enquiries (e.g. Settlement Figure requests)
• Responsible for the appropriate distribution of customer service emails
• Maintenance of computerised and manual records (Cleansing customer files to remove unnecessary information, ensuring documents are scanned so we hold a digital copy)
• Day-to-day filing / photocopying / scanning
• Monitoring stationery stock levels and ordering when appropriate
• Production of documentation for signing by customers
• Processing of payouts once signed documents received
• Liaising with suppliers to request invoices and any amendments
• Contacting funders to provide relevant information and ensure payouts are smoothly processed
• Loading of new proposals onto deal management system
• Checking and processing own book payouts
• Learn to use Leasesoft for our own book lending (inputting of deals and in life servicing once live)
• Completing relevant searches requested by the sales team / directors required for underwriting (Experian, land registry, valuation)
• Actively chase any outstanding original documentation for own book agreements if not received at payout
• To attend and / or complete any mandatory training courses stipulated by the Company
• To ensure the educational aspects of the apprenticeship are completed in a timely manner

Where you'll work:

STERLING HOUSE
GREEN COURT
TRURO BUSINESS PARK
THREEMILESTONE
TR4 9LF

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

• CORNWALL COLLEGE

Training course

• Business administrator (level 3)

What you'll learn:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.