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Business Administrator Apprentice
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Business Administrator Apprentice
Location: EVELYN DRIVE (LE3 2BU)
Closing date: 10 days from now (Monday 12 October 2026 at 11:59pm)
Posted on: 1 October 2026
Summary
This is a genuinely varied role, giving the successful apprentice the opportunity to learn how different parts of a real business work together. You will work across administration, customer service, sales, stock control, accounts and trademark and copyright administration. No two days are the same, and full training will be provided.
Wage:
- £15,600 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Use our CRM and stock management systems, maintaining accurate records and carrying out data input
- Respond to and contact customers, process returns and follow up customer queries
- Process new trade enquiries, contact prospective wholesale customers and follow up enquiries to support the sales team
- Assist with the Accounts department, including simple cash books, data entry and general financial administration
- Support Trademark & Copyright administration, including using our copyright system to help identify potentially fake or unauthorised products and maintaining relevant records
- Assist in the stockroom with picking and packing, checking and organising goods, refilling shelves and supporting stock checks
- Maintain accurate electronic and paper records, filing and organising information so that it is easy to find
- Provide general administrative support across the business and help with projects and tasks as required
This is an apprenticeship, so we are not expecting you to know how to do everything already. We are much more interested in your attitude, potential and willingness to learn. We are looking for:
- A confident communicator who can communicate clearly with colleagues, customers and external contacts
- Good written English and a clear, professional approach to emails and other correspondence
- Not afraid to ask questions when something is unclear, and able to listen and learn from the answers
- Good common sense and the ability to think things through rather than simply waiting to be told what to do
- Able to use initiative while recognising when it is important to ask for help
- Organised, reliable and able to manage different tasks and priorities
- A keen eye for detail and a naturally accurate approach to data, records and paperwork
- Comfortable using computers and learning new software and business systems
- Happy to work across different departments and equally comfortable with desk-based administration and practical stockroom work
- A positive team player who is willing to get stuck in and help wherever needed
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF ENGLAND TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- Emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
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- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Training schedule
Remote delivery to your usual place of work
Educator Tutorials approx every 3 weeks
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Alchemy England
Alchemy England is an established British design and manufacturing business, creating distinctive jewellery, gifts and home décor inspired by gothic culture, music, mythology, the mystical and the unusual. Established in 1977, our iconic jewellery is designed and handmade in England using fine English pewter and traditional techniques. We sell to retailers and customers around the world.
We're a little different from a traditional office environment. Our products are rooted in gothic, alternative, rock and metal, fantasy, mythology, the mystical and the unusual. An affinity with alternative or gothic culture and an appreciation of what we do would be a real advantage, as it will help you understand our products, our brand and our customers.
Alchemy England website (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.
Ask a question
The contact for this apprenticeship is:
HEART OF ENGLAND TRAINING LIMITED
Louisa Barby
Apprenticeshiprecruition@hoet.co.uk
01788 568425
The reference code for this apprenticeship is VAC2000056673.
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