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Chingford Medical Practice Business Administrator Apprentice
Chingford Medical Practice is looking for a Business Administrator Apprentice to support the smooth running of our busy GP surgery. You'll help keep the practice organised by supporting reception and administrative tasks, managing appointments and diary dates, processing referrals, and maintaining accurate patient and insurance records.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a great opportunity to gain practical business administration experience while developing skills in organisation, communication, and customer service within a busy healthcare environment.
As a Business Administrator Apprentice, you will support the day-to-day running of reception and administration at Chingford Medical Practice.
Your responsibilities will include:
- Using EMIS Web (the practice's clinical system) to record, update and retrieve patient information accurately
- Carrying out general GP reception duties, including greeting patients, answering the telephone and dealing with enquiries
- Booking, amending and managing GP and nurse appointments, tasks and diary dates
- Processing patient referrals to other services and healthcare providers
- Maintaining accurate insurance records and completing related paperwork and reports
- Preparing reports and documentation for the practice management team
- Supporting general administrative tasks across the practice
- Liaising with GPs, nurses, patients and external organisations to ensure information is shared accurately and on time
- Learning how the practice operates and developing your administration, communication and organisation skills
- Working as part of the reception and administration team to help ensure the practice runs smoothly, efficiently and professionally
Where you'll work
109 YORK ROAD
LONDON
E4 8LF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALTHAM FOREST COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will attend college as part of your apprenticeship training (Waltham Forest College)
- 1 day per week at college
- On-site college-based training
The remaining days will be spent working at Chingford Medical Practice, gaining practical experience and developing business administration skills in the workplace
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Training will support the apprentice in building the knowledge, skills and behaviours required to successfully complete their apprenticeship.
More training information
- Your training will help you develop skills in:
- Using digital and IT systems, including EMIS Web, to manage information and maintain records.
- Professional communication and customer service on reception.
- Organisation, time management and prioritising tasks.
- Processing referrals and handling insurance records and reports accurately.
- Collecting and managing information accurately.
- Problem-solving and improving business processes.
- Working professionally and effectively as part of a team.
This apprenticeship will give you a recognised qualification, valuable practical experience and transferable skills to support your future career in business administration.
Essential qualifications
- GCSE in:
- English (grade Level 4 - 9 or A-C)
- Mathematics (grade Level 4 - 9 or A-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Confidentiality
Other requirements
None.
Chingford Medical Practice is an NHS GP surgery based in Chingford, London, providing primary care services to the local community. Our friendly reception and administration team is committed to delivering high-quality patient care, and staff undergo relevant DBS checks and safeguarding training.
https://www.chingfordmedicalpractice.nhs.uk (opens in new tab)
Company benefits
- Free on-site parking
- Employee Assistance Programme.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Business Administrator or Medical Receptionist role at Chingford Medical Practice, depending on business needs and performance.
The skills and experience gained during the apprenticeship could also provide a pathway into roles such as Medical Secretary, Practice Administrator or Office Manager within primary care.
The contact for this apprenticeship is:
WALTHAM FOREST COLLEGE
The reference code for this apprenticeship is VAC2000051438.
Closes in 14 days (Friday 18 September 2026 at 11:59pm)
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