Business Administrator Apprentice

Role Overview

You will be involved in all aspects of the operations function, with a particular focus on coordinating the work schedules of our in-house engineers and subcontractor partners. Speaking confidently on the phone should be second nature as it will be needed for many of the day-to-day responsibilities.

Apprenticeship Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Skills and Competencies:
  • Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
  • Able to choose the most appropriate IT solution to suit the business problem.
  • Able to update and review databases, record information, and produce data analysis where required.
  • Produces accurate records and documents including emails, letters, files, payments, reports, and proposals.
  • Makes recommendations for improvements and presents solutions to management.
  • Drafts correspondence, writes reports, and is able to review others' work.
  • Maintains records and files, handles confidential information in compliance with the organisation's procedures.
  • Coaches others in the processes required to complete these tasks.
• Proactivity and Judgement:
  • Exercises proactivity and good judgement.
  • Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
  • Seeks advice from more experienced team members when appropriate.
• Communication Skills:
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
  • Uses the most appropriate channels to communicate effectively.
  • Demonstrates agility and confidence in communications, carrying authority appropriately.
  • Understands and applies social media solutions appropriately.
  • Answers questions from inside and outside of the organisation, representing the organisation or department.
• Task Management:
  • Completes tasks to a high standard.
  • Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
  • Is able to review processes autonomously and make suggestions for improvements.
  • Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
  • Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Initiative and Responsibility:
  • Takes responsibility for initiating and completing tasks, manages priorities, and time to successfully meet deadlines.
  • Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
  • Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
  • Manages resources e.g. equipment or facilities.
  • Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
  • Takes responsibility for logistics e.g. travel and accommodation.
• Project Management:
  • Uses relevant project management principles and tools to scope, plan, monitor, and report.
  • Plans required resources to successfully deliver projects.
  • Undertakes and leads projects as and when required.