Job Description

About the Role

An exciting opportunity has arisen where you will support Collections Team manage and progress cases through both operational and administrative processes, ensuring effective arrears recovery services are delivered within agreed upon service level agreements.

What You'll Do

• Ensure that collections cases are progressed efficiently inline with agreed upon targets and service levels.
• Maintain high levels of accuracy across case records.
• Deliver clear communication to clients, stakeholders and debtors.
• Produce and process documentation accurately and within regulatory standards.
• Build effective working relationships with colleagues to ensure smooth case outcomes.
• Identify and resolve discrepancies, escalating risks to the appropriate channel.

Company Benefits

• Enhanced Parental Pay including maternity, paternity and shared parental pay.
• Medical Cash Plan to help with those pesky dental or optical bills and much more.
• Enhanced annual leave but you can always buy more if you want to.
• Discounts available for everyday living such as shopping, gym, cinema, restaurants and more.
• Car maintenance schemes because MOT and services can be expensive.
• Season ticket loans and car parking options available.
• Plenty of company paid social events for you to choose from.
• Free fruit and sweet treats with as much Nespresso coffee as you want.
• Support when you need it through our EAP, mental health first aiders, financial wellbeing partners and more.
• Competitive pension scheme to support you later in life.
• Life Assurance at 3x your annual salary for peace of mind should the worst happen.

Where You'll Work

10 Duke Street
Liverpool
Merseyside
L1 5AS

Training Details

Apprenticeship Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

DAMAR LIMITED

Training Course

Business administrator (level 3)

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.