Business Administrator Apprentice

IPSEA LTD - TAKELEY (CM22 6PU)

Closes in 26 days (Sunday 1 November 2026 at 11:59pm)

Posted on 5 October 2026

Wage £23,132.20 a year

Minimum wage rates (opens in new tab)

A likely increase in April 2027.

Training course: Business administrator (level 3)

Hours: Monday - Friday, 09:00 - 17:00. 35 hours a week

Start date: Wednesday 9 December 2026

Duration: 1 year 6 months

Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an opportunity to gain experience across IPSEA’s Training and Volunteer functions, supporting the delivery of services to professionals and families. The role combines administrative support, coordination, and communication, alongside a structured apprenticeship programme leading to a recognised qualification. You will learn how to:

• Support training delivery (including e-learning and live sessions
• Communicate with customers and service users
• Support volunteer processes
• Work within a legal and safeguarding-focused environment

Key Responsibilities

Training Team Support

• Set up online and in-person training sessions (e.g. scheduling, materials, delegate lists)
• Support the administration of e-learning and spot-purchase courses
• Respond to enquiries from training customers in a timely and professional way
• Maintain accurate records of bookings, attendance, and feedback
• Assist with updating training materials and systems (e.g. LearnUpon or equivalent)
• Support accessibility checks for training materials (where appropriate)
• Support online delivery of training

Volunteer Administration

• Support administrative processes for recruitment and onboarding of volunteers
• Maintain volunteer records and databases accurately
• Assist with communication to volunteers (e.g. updates, training information etc)
• Support coordination of volunteer training sessions and events
• Rebook and rearrange advice line appointments if required
• Assist with the allocation of information service queries
• Assistance with the administration of TSS referrals and waiting lists

General Administrative Support

• Draft and send professional emails and communications
• Maintain accurate records in line with data protection requirements
• Support meeting organisation (including agendas and notes where appropriate)
• Work across teams to support day-to-day operations
• Answer office telephone calls

N.B. A DBS check is required for this role.

Where you'll work

UNIT 2A STANSTED COURTYARD PARSONAGE ROAD TAKELEY CM22 6PU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: HARLOW COLLEGE

Training course: Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.