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Business Administrator Apprentice
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Job Description: Business Administrator Apprenticeship
To assist within the Industrial Door Repairs and Maintenance Department with all general administration duties including job control, quotations, pricing, invoicing, planning, customer communications, and stock control.
What You'll Do
- Job Control
- Quotations
- Pricing
- Invoicing
- Planning
- Stock Control
- Customer Liaison
Where You'll Work
- BURNET ROAD
- SWEET BRIAR ROAD INDUSTRIAL ES
- NORWICH
- NR3 2BS
Training Details
Training Provider
- CITY COLLEGE NORWICH
Training Course
- Business Administrator (Level 3)
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals
- Makes recommendations for improvements and present solutions to management
- Drafts correspondence, writes reports, and able to review others' work
- Maintains records and files, handles confidential information in compliance with the organisation's procedures
- Coaches others in the processes required to complete these tasks
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
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Day release, one day per week, to City College Norwich, Ipswich Rd Norwich NR2 2LJ.
The study sessions for this course is a combination of face to face, online, and in the workplace study. The days and times TBC on application.
Additional sessions (including examinations) may be run in holiday periods if needed and by prior agreement with the apprentice and employer.
Apprenticeship Content
College sessions have been designed to reflect workplace situations, to engage the apprentice in real problem-solving skills, and sharing best practice. There is a mixture of individual study, group working, and delivering presentations. There is also tailored support towards the End Point Assessment. Assessments are set to help the apprentice develop their portfolio evidence and manage projects.
More Training Information
Workplace-based training.
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Us
We are looking for a motivated individual.
Industrial door repairs and maintenance, reactive and planned works, we provide customers with support to ensure their doors are HSE Compliant and in a safe operable condition.
Our engineers cover East Anglia, and all their works are planned within the office.
Cooks have been established since 1965 and many employees have been here for over 10 Years. We are a local well-established family business with a great customer base.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Permanent role within the department with a good opportunity for progression.
Contact Information
The contact for this apprenticeship is: CITY COLLEGE NORWICH
Closes in 13 days (Thursday 10 September 2026 at 11:59pm)
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