Join Olympus Welding Supplies as a Business Administrator Apprentice

Gain valuable experience in a busy office environment. You'll develop administration, customer service, and IT skills while supporting the team with enquiries, business systems, customer records, and day-to-day office operations.

What you'll do at work

• Answer incoming telephone calls and direct enquiries to the appropriate member of the team.
• Respond to customer emails professionally and promptly.
• Provide excellent customer service to new and existing customers.
• Process customer enquiries and prepare quotations where appropriate.
• Use Sage software to process orders, update customer information, and maintain accurate records.
• Support the migration of historical customer data onto a new customer system, ensuring information is accurate and up to date.
• Maintain electronic and paper filing systems in line with company procedures.
• Prepare business documents, letters, and spreadsheets using Microsoft Office.
• Monitor shared inboxes and ensure enquiries are dealt with efficiently.
• Assist with order administration, invoicing, and general office documentation.
• Update customer accounts and maintain accurate databases.
• Liaise with suppliers and internal colleagues to support the smooth running of the business.
• Carry out general administrative duties including scanning, photocopying, and document management.
• Support stock administration and record keeping where required. Ensure all work is completed in accordance with company procedures and data protection requirements.
• Work collaboratively with colleagues and undertake any other reasonable duties to support the smooth running of the business.

Where you'll work

1 Railway Street
Grimsby
DN32 7BN

Training provider

TEC PARTNERSHIP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record, and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.