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Business Administrator Apprenticeship
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We have a fantastic opportunity for a Business Administration Apprentice to join a friendly organisation in the heart of Walsall. The ideal candidate will have a keen interest in art, graphic design, and the print industry. Applicants should be computer literate and have a strong understanding of social media platforms.
This role offers involvement across all areas of the business, providing a varied and hands-on experience. The successful candidate must demonstrate a willingness to learn and a commitment to developing their knowledge and skills within the industry.
Duties:
- Provide administrative support across all areas of the business, including answering calls, responding to emails, processing orders, and maintaining accurate records
- Assist customers with enquiries, quotations, artwork submissions, and order updates in a professional and friendly manner
- Create and prepare artwork for print using graphic design software such as Adobe Illustrator, Photoshop, and InDesign
- Edit, proof, and resize customer artwork to ensure files meet print specifications and quality standards
- Operate computer systems and maintain organised digital filing for customer jobs, designs, and production schedules
- Support the production team by preparing print-ready files and liaising with colleagues to meet deadlines
- Manage and update company social media platforms and contribute to marketing activities where required
- Assist with stock control, ordering supplies, and general office organisation
- Maintain a high level of attention to detail when checking designs, spelling, layouts, and print finishes
- Work efficiently both independently and as part of a team in a busy, fast-paced environment
- Demonstrate a willingness to learn new skills, processes, and equipment within the print and design industry
- Build positive relationships with customers and colleagues while delivering excellent customer service
- Support day-to-day business operations and take on additional responsibilities as the role develops
- Maintain a professional attitude, strong work ethic, and commitment to producing high-quality work at all times.
Where you'll work
UNIT 2
MARLOW STREET
WALSALL
WS2 8AQ
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents:
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment and facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Essential qualifications
- GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this employer
We are a trusted commercial printer delivering high-quality Commercial and Digital Printing for businesses and individuals. We specialise in Flyer Printing, Leaflet Printing, Brochure Printing and Booklet Printing, with expert artwork checks, great finishes and competitive pricing. From everyday marketing materials to Urgent Printing with reliable turnaround, we help your brand stand out.
https://iprintprontaprint.com/ (opens in new tab)
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