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Business Administrator Apprenticeship
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Become part of the Combat2Coffee team
An organisation that is making a positive difference in the community.
As a Business Admin Apprentice, you'll gain experience across a wide range of activities, from customer service to marketing and event administration, working towards a nationally recognised qualification in a supportive environment.
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering telephone calls and taking messages
- Responding to basic email enquiries
- Greeting visitors and providing excellent customer service
- Filing, scanning and organising documents
- Updating spreadsheets and maintaining business records
- Assisting with event administration and preparation
- Supporting marketing activities, including social media content and promotional materials
- Helping to monitor office supplies and stock records
- Assisting with general office administration tasks as required
- Supporting the wider team with day-to-day business activities
Where you'll work
Sizewell
Leiston
IP16 4UR
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SUFFOLK NEW COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Standard
English and Maths (if required) Level 2
Desirable qualifications
- GCSE in:
- English or Equivalent (grade 9-4 or A-C)
- Maths or Equivalent (grade 9-4 or A-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Combat2Coffee is an award-winning social enterprise dedicated to supporting individuals through employment, training, and community-focused hospitality services.
https://www.combat2coffee.co.uk/ (opens in new tab)
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship offers the opportunity to develop valuable business administration skills and gain experience across administration, customer service, events and marketing within a growing social enterprise. Successful completion may lead to further career opportunities within Combat2Coffee or the wider business sector.
The contact for this apprenticeship is:
SUFFOLK NEW COLLEGE
apprenticeshipapplication@suffolk.ac.uk
The reference code for this apprenticeship is VAC2000053401.
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