Business Administrator Apprenticeship – Patient Services Team

Location: Grove House Surgery, Somerset (BA4 5XY)
Closing Date: 9 days from now (Saturday 24 October 2026 at 11:59pm)
Posted on: 14 October 2026

Summary

This is a new vacancy for an apprentice to join the Patient Services Team at Grove House Surgery. We are looking for an outgoing and enthusiastic individual. This is an excellent opportunity to start a career in administration within the health care setting. You will learn a wide range of skills and play an integral role in the surgery.

Wage: £13,728 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices: Minimum wage rates here

Training

Training course: Business administrator (level 3)
Hours: 33 hours a week
Start date: Tuesday 10 November 2026
Duration: 1 year 6 months
Positions available: 1

Work

Duties:

• Working with the Patient Services Team answering the telephone, liaising with staff and patients, and accessing patient medical records.
• Using clinical IT software for patient management.
• General admin tasks such as photocopying, emails, post, filing, writing correspondence to support doctors and other medical staff.
• General administrative support throughout the practice.
• Operating office equipment.
• Making and receiving telephone calls—both external and internal.
• Working effectively with others.
• Producing a variety of documents.
• Working within a strict code of confidentiality.
• Having a thorough knowledge of practice policies and procedures and work within them.
• Participating in an annual individual performance review.
• Undertaking training as required for the better performance of the job and maintaining a record of personal and professional development.
• Working well within a team, communicating, and sharing.
• Being flexible to meet the needs of the surgery.

Where you'll work:
Grove House Surgery, West Shepton, Shepton Mallet, Somerset, BA4 5XY

Training

Training provider: SOMERSET SKILLS & LEARNING CIC
Training course: Business administrator (level 3)
Understanding apprenticeship levels: here

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record, and analyse data.
• Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports, and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.