Business Administrator Apprenticeship

Anglia Electrical and Security Ltd has been powering and protecting the Eastern Region since 2002. Due to continued growth across all disciplines, we're now seeking a reliable, organised, and enthusiastic Receptionist / Administrator to become a vital part of our office-based operations team.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

We’re looking for a confident, efficient individual to support the smooth running of our busy office. This position is ideal for someone who enjoys varied tasks, values great communication, and can manage time and priorities effectively.

Main Roles and Responsibilities:

• Front desk reception: answer calls, greet visitors, manage incoming/outgoing deliveries.
• Support scheduling of engineers and project planning documentation.
• Maintain and update records, certificates, and service logs.
• Assist with internal compliance, audits, and general administrative duties.
• Liaise between field staff and management to ensure clarity and efficiency.
• Process job/work sheets.
• Maintain digital and paper filing systems and support data integrity.
• To cover holiday or sickness days as and when required/ necessary.

Location: UNIT 10
LOWESTOFT ENTERPRISE PARK
SCHOOL ROAD
LOWESTOFT
NR33 9NA

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.