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Business Administrator L3 Apprenticeship
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Join the team at Scarisbrick Hall School as a Business Administration Apprentice
You will be the first point of contact for pupils, parents, and visitors, providing administrative and customer service support, managing enquiries, assisting with reception and pupil services, and supporting the smooth day-to-day running of the school.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Operational Support Apprentice is a key position within the operational team at Scarisbrick Hall. The role serves as the first point of contact for pupils and parents seeking support with a range of day-to-day issues, ensuring that family’s needs are met effectively and efficiently. The role combines administrative, well-being, and customer service duties, requiring a proactive, caring, and organised individual who can maintain a positive and supportive school environment.
This position requires someone who can manage pupil services such as lost property, support with operational issues, provide quality customer service to our families, provide first aid, all while maintaining an approachable and calm manner to support the overall operations of the school community.
Scarisbrick Hall School is proud to have a reputation for high academic standards and staff who will go ‘above and beyond’ to secure the best possible outcomes for all students. The school is set in the beautiful setting of Scarisbrick Hall Park including woodland, lake and attractive surroundings. Scarisbrick Hall School is a member of the Independent Schools Association.
We are committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including checks with past employers and the Disclosure & Barring Service. A full employment history is required for all applicants. The school will conduct this check.
As an employer we will teach you how to complete the following tasks:
- Provide administrative support to the school office and operations team
- Assist with answering telephone calls, emails and general enquiries professionally
- Help maintain accurate records, filing systems and school information
- Support arrangements for meetings, events, visitors and day-to-day school activities
- Use Microsoft Office and school systems to produce documents, update information and support communication
- Work safely and confidentially in line with school policies, safeguarding expectations and data protection requirements
Where you'll work
SCARISBRICK HALL
SOUTHPORT ROAD
ORMSKIRK
LANCASHIRE
L40 9RQ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
SOUTHPORT EDUCATION GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Throughout the programme, apprentices will develop key workplace skills including IT, communication, record keeping, decision-making, planning and organisation, project management, and interpersonal skills. They will also build professional behaviours such as adaptability, responsibility, and professionalism.
The apprenticeship concludes with an End Point Assessment (EPA), comprising an online multiple-choice test, a portfolio-based interview, and a project or improvement process presentation.
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
Scarisbrick Hall School is an award-winning co-educational independent school in Scarisbrick, Lancashire, close to the towns of Ormskirk and Southport. Providing personalised learning from nursery to age 18, we are recognised as the top Sixth Form in the North of England and among the top 10 nationally for progress and value added. We are also one of the select few Grade 1 independent schools rated 100% excellent by the Independent Schools Inspectorate (ISI). This makes Scarisbrick Hall one of the most accomplished and highly-acclaimed independent schools in the region. https://www.scarisbrickhallschool.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay https://www.apprenticeships.gov.uk/apprentices/apprentice-pay-and-future-salary#.
Completion of Level 3 Business Administrator Apprenticeship Standard.
Ask a question
The contact for this apprenticeship is:
SOUTHPORT EDUCATION GROUP
The reference code for this apprenticeship is VAC2000046037.
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