Animal Friends
Business Analyst - 12 month FTC
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Fully remote
12-month FTC
Ready to make a real impact for our customers and their pets? Join us as a Business Analyst!
At Animal Friends Insurance, we believe in having fun, working hard, and always striving for the best. We are currently looking for an enthusiastic and self-motivated Business Analyst to join our IT function on a 12-month fixed-term contract. You'll be stepping into a collaborative and supportive team environment, where your work will directly champion our customers and ensure we deliver good outcomes for both them and their pets.
The Role: Meaningful Projects with Real Impact
- You will provide strategic business analysis to our business teams.
- You will lead small to mid-size projects and assist colleagues on larger, more complex initiatives.
- You will help deliver exciting new products and features across our digital, transactional, and management information systems.
- You will review end-to-end business processes to identify efficiency opportunities and address technological, operational, and financial risks.
- You will act as a vital liaison between IT and Operations to gather the business requirements needed for system enhancements and modifications.
- You will be responsible for managing changes right through to delivery.
- You will coordinate and manage User Acceptance Testing to ensure successful implementations.
About You: Skills & Experience
- You have analysis experience working within the financial sector.
- You are used to working on both small and medium-scale projects.
- You bring previous experience of Scrum Agile development, which includes writing Epics, features, and user stories.
- You are skilled in analysing and improving customer journey processes, such as customer portals, digitization, and mobile applications.
- You have strong Microsoft Excel skills to analyse transactions and customer behaviour.
- You possess excellent problem-solving abilities and a strong attention to detail.
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Why Animal Friends?
We champion a modern way of working with a strong focus on work-life balance. Your default work location will be based on "Colleague Choice", giving you the flexibility you need to do your best work. While you will have the autonomy to work independently, you will always have guidance in the most complex situations, giving you the space to make a real impact while maintaining your well-being.
Apply today to help us shape the future of pet insurance!
What you can expect from us:
- 25 days (pro-rata) annual leave plus bank holidays and we give you your birthday off
- Fully paid day off for charity work
- 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
- We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub
- We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
- Most importantly, you`ll be working within a courageous, passionate and kind-hearted team
Why choose Animal Friends
Animal Friends has been supporting UK pet owners for more than 25 years with our comprehensive and meaningful pet insurance. We are not only an award-winning business but one of the largest pet insurance providers in the UK.
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We understand that our success is only possible because of how we work together, which is why our company values of being courageous, kind-hearted and passionate are the heart of what we do – and we simply wouldn’t be who we are today without our colleagues, who embody these values every day.
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
Our recruitment process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check, and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Department
IT
Contract type
Fixed Term Contract
Hours
37.5
Salary
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