TrueNorth®
Business Analyst (12 MONTH FTC)
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Business Analyst
Location: Newcastle upon Tyne
Contract: Fixed-term, 12 months
Hours: 37.5 hours per week, Full-time
Salary: £40,000, negotiable depending on experience
Role Purpose
We are looking for an experienced and proactive Business Analyst to join the Information Management & Technology (IM&T) team. Working closely with stakeholders across the organisation and third-party suppliers, the role will bridge the gap between business and IT, ensuring projects deliver meaningful outcomes that support organisational growth, operational efficiency and continuous improvement.
Key Responsibilities
- Work closely with stakeholders across the business to gather, analyse and document business requirements.
- Investigate business challenges and identify opportunities to improve processes, systems and ways of working.
- Translate business needs into clear functional requirements, user stories, epics and other project documentation.
- Support the delivery of technology and business change initiatives using Agile methodologies and Scrum practices.
- Facilitate workshops, meetings and training sessions to engage stakeholders and support successful project outcomes.
- Analyse business processes and data to recommend innovative, value-adding solutions that improve operational efficiency.
- Collaborate with project teams, third-party technology suppliers and IM&T colleagues to support successful solution design and implementation.
- Produce high-quality documentation and ensure project deliverables meet agreed standards for quality, scope and business value.
- Contribute to continuous improvement initiatives by applying business analysis techniques, process improvement methodologies and best practice.
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Skills & Experience
The successful candidate will have:
- Proven experience working as a Business Analyst, with strong skills in stakeholder management, requirements gathering and business process analysis.
- Experience working within Agile environments, including writing user stories, facilitating workshops and participating in Scrum ceremonies.
- Strong analytical and problem-solving skills, with the ability to interpret complex information and develop practical solutions.
- Excellent communication and organisational skills.
- Confidence influencing and engaging stakeholders at different levels across an organisation.
- The ability to manage multiple priorities and deliver high-quality outputs.
- Experience using business analysis and process-mapping tools such as Microsoft Visio and Azure DevOps.
- A collaborative and innovative approach, with a strong focus on continuous improvement and delivering high-quality business outcomes.
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Desirable
- A recognised Business Analysis qualification, such as BCS, or equivalent practical experience.
- Knowledge or experience of process improvement methodologies such as Lean or Six Sigma.
- Experience supporting technology-enabled business change and working with third-party technology suppliers.
Key Competencies
- Business analysis and requirements gathering
- Stakeholder engagement and management
- Business process analysis and process mapping
- Agile and Scrum delivery
- User stories and functional requirements
- Workshop facilitation
- Problem solving and analytical thinking
- Technology and business change
- Continuous improvement
- Clear written and verbal communication
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