Social Security Scotland
Business Analyst (5069)
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Dundee, Glasgow
Job Summary
Social Security Scotland currently has an exciting opportunity for a Business Analyst to join our Engineering and Cloud Service branch within our Digital, Delivery & Change division.
The Digital, Delivery & Change division delivers the infrastructure, capability and digital solutions that support Social Security Scotland's services. In this role, you will work in a highly technical environment, acting as the bridge between business and technical stakeholders and cloud engineering teams to ensure infrastructure and integration solutions meet organisational needs.
You will establish, manage and optimise the requirements that drive cloud infrastructure and integration delivery across AWS platforms and Integration Platform as a Service (IPaaS) technologies such as Boomi. This is an excellent opportunity for someone with existing technical awareness who is keen to further develop their knowledge of cloud and integration technologies while contributing to the delivery of critical public services.
The Engineering and Cloud Service branch provides the cloud platforms, infrastructure and integration services that underpin Social Security Scotland's digital estate. Working within an agile environment, you will contribute to the development, maintenance and continuous improvement of services, following established Business Analysis standards and processes.
Supported by Senior Business Analysts, you will develop your analytical and technical capabilities while working closely with engineers, architects and stakeholders across the organisation. You'll also contribute to the wider Business Analysis community, applying Scrum delivery practices and using tools such as Jira and Confluence to help deliver high-quality outcomes.
As a Business Analyst, you will help teams understand business problems and opportunities through research, analysis and stakeholder engagement, considering people, processes, data, technology and organisational needs. You will identify and evaluate improvement options, define requirements, support service design and delivery, and use evidence-based insights to inform prioritisation and decision-making. You will ensure solutions meet user and business needs, align with organisational objectives, and account for relevant business and policy constraints.
At this level, you will lead small to medium-sized projects and support larger, more complex initiatives. You will manage stakeholder relationships, work independently, apply your understanding of the business area, and contribute to the Business Analysis community through knowledge sharing, mentoring and promoting best practice.
Responsibilities
- Develop an understanding of the organisation's cloud infrastructure and integration services to support effective business and technical analysis across live services and change initiatives.
- Collaborate with multidisciplinary teams to produce and maintain analysis outputs, including requirements, technical specifications, user stories, options appraisals and benefits analysis.
- Build and maintain strong stakeholder relationships, working with customers, project teams and delivery partners to understand needs and support successful outcomes.
- Lead business and technical analysis activities for small to medium-sized initiatives and support larger, more complex programmes, including impact assessment and benefits realisation.
- Apply a range of analysis techniques to assess current and future states across people, processes, data, technology and organisational structures.
- Elicit, analyse, document and validate business, user and technical requirements to support service and technology delivery.
- Identify and evaluate opportunities to improve outcomes through the effective use of technology and business change.
- Support stakeholders through transformation and change programmes, helping to ensure solutions meet user, business and organisational needs.
- Work within multidisciplinary teams using Agile and other delivery approaches to design and deliver change.
- Champion user-centred design and advocate for the value of understanding and meeting user needs across government services.
- Contribute to the Government Digital and Data Business Analysis profession by sharing knowledge, promoting best practice and participating in community activities.
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Person specification
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Experience:
- Experience of business and technical analysis in an Agile/digital project environment to support the delivery of organisational visions and goals.
- Experience of applying stakeholder management techniques that influence others to make key decisions within product or delivery teams.
Behaviours:
- Changing and improving (Level 3)
- Communicating and influencing (Level 3)
You can find out more about Success Profiles Behaviours here.
Technical Skills:
This role is aligned to Business Analyst within the Government Digital and Data Profession.
These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage. Please review the following to understand the skill expectations: Business analyst - Government Digital and Data Profession Capability Framework
Benefits
- Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.
- A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.
- Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.
- Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.
- Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.
- Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.
- Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
Expected Timeline (subject to change)
- Sift – week commencing 5th October 2026.
- Interview – week commencing 26th October 2026.
- Location – In Person in either Dundee or Glasgow
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Resourcing Team
- Email : recruitment@socialsecurity.gov.scot
- Telephone : 08001577194
Recruitment team
Email : Recruitment@socialsecurity.gov.scot
Further information
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