Heathrow
Business Analyst
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Business Analyst
As a Business Analyst, you’ll play a key role in shaping how we use information to improve passenger experience, streamline operations, and support our sustainability goals. You’ll work within a collaborative team closely partnering with Product Managers, Product Owners, business stakeholders and others across the airport to turn complex data into actionable intelligence. Your work will help Heathrow make smarter, faster, and more customer-focused decisions every day.
RESPONSIBILITIES
- Working directly with Product Owners and business teams to understand their processes and identify opportunities for data-driven improvement.
- Analyzing Finance and HR data to uncover insights that inform product and process enhancements.
- Working collaboratively across the business to ensure data is accurate, accessible, and supports strategic goals.
- Translating analytical findings into clear recommendations that support Heathrow’s mission to deliver outstanding passenger experiences.
- Ensuring compliance with relevant governance, risk management and regulatory requirements.
QUALIFICATIONS
- Strong understanding of business processes and how data supports decision-making.
- Experience working with data visualization tools such as Power BI or similar platforms.
- Ability to interpret and communicate complex data insights to non-technical audiences.
- Analytical mindset with attention to detail and curiosity to explore new data sources.
- Collaborative approach with the ability to work effectively across diverse teams.
Ideally you will have
- Background in data analytics, business intelligence, or product analysis.
- Experience in aviation or large-scale operational environments.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
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It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family-friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
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Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.
Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more. Tech at Heathrow isn't typical. The scale and non-stop nature of our airport make it truly unique.
Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.
Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.
It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a-kind careers you won't find anywhere else.
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