Business Analyst

Responsibilities

• Compile, deliver, and track data used to measure overall program performance as well as individual vendor performance on a daily, weekly, monthly, quarterly basis.
• Provides written analysis of business issues using internal data sources, trending analysis and problem-solving skills.
• Reconcile and manage data quality as necessary to resolve discrepancies and/or reconcile results.
• Administer program operations reports (internal or client-facing) and produce corporate level reporting to support management decision-making.
• Maintain program reporting catalogs, schedules and documentation to support business continuity.
• Document reporting requirements, procedures, and business rules necessary to support the delivery of reporting for our programs and customers.
• Manage a combination of regularly scheduled deliverables as well as ad hoc reporting requests.
• Assist Operations teams in the maintenance or creation of QBR presentations by providing supporting data.
• Handling Tier 2, Tier 3 or SIGMA level programs with low ad hoc frequency, medium report requirements and direct interaction with client sponsorship.
• A Business Analyst is not expected to implement complex technical solutions into deliverables (i.e. PowerBI, SQL, Access, etc.), but may be partnered with a Technical resource to implement such solutions into key deliverables.
• Identify areas for process improvement but is not expected to complete changes without support from senior analysts or technical resources.
• A Business Analyst may be expected to implement new programs or expansions, as necessary.
• Perform basic analyses of the program data (i.e. trending analysis, benchmarking, connections between relevant data points, etc.).
• Take the initiative to improve industry knowledge, technical and analytical skills to improve overall performance.

Qualifications

• Advanced knowledge of MS Excel (proficiency with vlookups, pivot tables, complex formulas, dynamic charts, graphs, etc.).
• Proficiency with the reporting tools utilized by our programs and provided by our Technology partners.
• Strong organizational and communication skills (both written and verbal).
• Strong problem-solving capabilities, and flexibility to handle multiple tasks concurrently.
• Excellent time management skills and the ability to hit aggressive deadlines.
• Ability to build relationships with key individuals.
• Aptitude for learning new technologies and learning on the fly.

Additional Information

At AGS we operate a hybrid working policy – we recognise individuals want the flexibility of working from home but with the option to be in an office. In line with our company policy, employees are expected to work from the office on Monday, Wednesday and Thursday. Our UK AGS office locations are Bracknell, London and Birmingham with client site locations across the UK. If you’re lucky enough to be within a commutable distance of one of our AGS collaborative offices, this will be your allocated work home but you’ll still have the piece of mind to flex your working week accordingly. On occasion some of our job adverts will state an in-office/on-site need but rest assured you’ll be with a wonderful team to work, develop and grow.

We want everyone to be able to perform at their best during our recruitment process and as a Disability Confident Committed employer, we will offer an interview to applicants with a disability or long‑term condition who best meet the minimum or essential criteria for the role. We want our recruitment process to be inclusive and accessible to all, so if you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any adjustments, changes or do anything differently, please let us know by emailing [email protected] and we will do our best to make suitable arrangements.